Manager, Quality Audit

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Quality Audit based in United States.

This role sits at the intersection of operations excellence, quality assurance, and client-facing delivery leadership within a high-volume, process-driven environment. You will oversee large-scale teams and ensure consistent achievement of SLAs, KPIs, and compliance standards across complex client engagements. The position requires strong analytical capability, a continuous improvement mindset, and the ability to identify process gaps that impact efficiency and quality. You will play a key role in driving operational performance, reducing errors, and strengthening audit and quality frameworks. Acting as both a leader and strategic partner, you will collaborate with internal teams and clients to resolve issues and implement sustainable solutions. The environment is fast-paced, metrics-driven, and focused on scalability, innovation, and service excellence. This is an opportunity to directly influence operational outcomes and customer satisfaction at scale.

Accountabilities

• Lead end-to-end operational oversight for assigned client/process portfolios, ensuring delivery against SLAs, KPIs, and quality benchmarks.
• Monitor performance metrics, identify gaps, and implement corrective and preventive action plans to maintain compliance and operational stability.
• Conduct root cause analysis (RCA) for escalations and quality issues, driving long-term process improvements and efficiency gains.
• Manage client relationships, participate in operational reviews, and ensure transparent communication on performance, risks, and resolutions.
• Oversee team productivity, workload distribution, capacity planning, and performance management across large, distributed teams.
• Identify and support new business opportunities, contributing to solution design and cost-effective operational models.
• Drive continuous improvement initiatives, automation opportunities, and best-practice standardization across processes.
  
  

Requirements

Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• 10-12 years of experience in operations, quality assurance, or process management in a high-volume service delivery environment.
• Proven experience managing large teams (including multi-layer structures) and delivering against SLA-driven client engagements.
• Strong expertise in quality management frameworks, RCA, audit processes, and performance improvement methodologies.
• Excellent communication skills with the ability to manage senior client stakeholders and lead governance discussions.
• Strong analytical, decision-making, and problem-solving skills with attention to detail and process accuracy.
• Experience in capacity planning, productivity management, and operational forecasting.
• Proficiency in MS Office tools (especially Excel) and familiarity with data-driven performance reporting.
  
  

Benefits

• Competitive annual base salary range: $99,000 - $109,000 (USD)
• Full-time, permanent exempt role

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Remote work flexibility across the United States
• Opportunity to work in a fast-growing, innovation-focused operations environment
• Exposure to large-scale client engagements and strategic operational transformation
• Career development opportunities, leadership growth, and skills advancement
• Inclusive, equal-opportunity workplace culture
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.