Client Operations Coordinator

About Profit Pixel

Profit Pixel is a performance marketing agency that runs Google, Meta and Amazon Ads for 17 active brands across ecommerce, lead-gen, app and Amazon-only verticals. We don't do dashboards-as-a-service — we obsess over profitability, contribution margin and the boring middle of the funnel that most agencies ignore. Our team is small, fast, AI-native and deeply allergic to bureaucracy. Clients hire us because we move quicker than their in-house teams and because nothing falls through the cracks.

The Role

You will own the operating system that holds 17 client accounts together — meeting recaps, action items, weekly reports, status updates, internal handoffs between ads / creative / dev, and the daily rhythm that keeps clients informed and the team unblocked. You are not running ads — our media buyers do that. You are the reason their work actually ships, on time, with the right context, to the right client. If something is unclear, you clarify it. If something is late, you escalate it before the client notices.

Key Responsibilities

Client Communication & Account Coordination

• Sit in on every client call (or watch the Fathom recording within 1 hour) and send a structured recap with decisions, action items, owners and deadlines — within 60 minutes, not the next day.

• Own the full client communication thread for all 17 accounts: weekly status, mid-week pings, escalations, follow-ups on missing inputs, scope clarifications.

• Translate raw client requests into clean, structured briefs the ads / creative / dev teams can actually execute — no forwarding raw email chains.

• Push back respectfully on unrealistic timelines, missing inputs, or scope creep — protect the team from chaos without making the client feel ignored.

Project & Action Item Management

• Run the agency-wide task system in ClickUp / Notion — every action item from every client call has an owner, a deadline and a closure status.

• Chase action items relentlessly until they're closed. Nothing dies quietly.

• Manage handoffs between ads, creative, dev and client review. You are the person who notices when a brief has been sitting in someone's queue for 3 days and pings them.

• Maintain a single source of truth for every client's current state: what's running, what's pending, what's blocked, what's next.

Reporting & Dashboards

• Own weekly and monthly client reports across all 17 accounts — pull data from Google Sheets trackers, Looker Studio, Google Ads UI and Meta Ads Manager, then turn raw numbers into clean summaries with a clear "what changed and why".

• Build and maintain Looker Studio dashboards for clients who want self-serve visibility.

• Work inside the existing Google Sheets daily trackers (Google Ads + Meta) — pivot, filter, summarise, flag anomalies.

• Never send a raw export. Every number that goes to a client comes with context and a recommended action.

Internal Operations & Process

• Keep the agency's internal cadence running: daily standups, weekly ops review, client status meetings.

• Document SOPs as you discover them — if something happens twice, it becomes a process.

• Identify and surface bottlenecks in the team's workflow before they become client-facing problems.

• Help onboard new clients with the standard intake checklist, kickoff call, and 30-day setup timeline.

Requirements

• 1 to 5 years of experience working at a digital marketing agency — this is non-negotiable. In-house experience does not count. You must have juggled multiple clients with conflicting priorities and survived.

• Expert-level proficiency in project management tools — ClickUp, Notion, Asana or equivalent. You can build a workspace from scratch, automate it, and get a team to actually use it.

• Strong client communication skills in English, written and spoken. You can write a 5-line email that is clearer than someone else's 30-line email.

• Advanced Google Sheets / Excel — pivot tables, XLOOKUP, conditional formatting, building dashboards from raw trackers.

• Working comfort with Google Ads, Meta Ads Manager, GA4 and Looker Studio at a read level — you can navigate dashboards, pull a report, understand the campaign hierarchy, and translate platform metrics into plain English.

• Familiarity with at least one CRM — HubSpot, Zoho, Pipedrive or similar.

• Remote-work ready: own laptop, stable Wi-Fi (50+ Mbps), quiet workspace, backup internet, available on Indian working hours with flexibility for occasional after-hours client calls.

• You can write in your own voice — not via ChatGPT. We will know.

Bonus Skills (Good To Have)

• Hands-on experience with Fathom or similar AI meeting recorders.

• Experience setting up Looker Studio reports from scratch.

• Some exposure to running small Google or Meta Ads campaigns yourself.

• Familiarity with Microsoft Teams, Outlook, and Indian agency tooling.

• A point of view on how AI tools should and shouldn't be used in client communication.

• Direct experience managing 10+ client accounts simultaneously.

This Role Is NOT For You If

• You think coordinating means forwarding emails.

• You've only worked in-house and never juggled multiple clients with conflicting priorities.

• You need a senior to tell you what to do every morning before you can start your day.

• You write every email and recap with ChatGPT — we will spot it in a single message.

• You're loose with deadlines, make excuses, and don't escalate early.

• You see clients as transactions.

Perks

• Direct access to the founder. You will work with Nishant every single day — no middle layers, no politics.

• Exposure to 17 brands across ecom, lead-gen, Amazon and app verticals.

• AI-first workflows: Claude, ChatGPT, Composio, Looker, Fathom and a dozen automation tools daily.

• Learning budget for courses, certifications and conferences.

• Clear growth path from Coordinator to Ops Lead for the right person.

• Fully remote — work from anywhere in India.

How to Apply

Apply through LinkedIn. Serious candidates will be sent a short written assessment — it is meant to be hard, and that's the point. We're not looking for the best CV; we're looking for someone who actually thinks like a coordinator and can prove it in writing. Please do not DM "Interested" — we only review formal submissions.

Nishant

Founder, Profit Pixel