Customer Success Specialist (Social Media)

French-Speaking Customer Success Specialist (Social Media) – Relocation to Sofia

Workster is partnering with a global technology services provider to recruit a French-speaking Customer Success Specialist to join a dynamic international team in Sofia, Bulgaria. In this role, you will support a major social media hiring platform by driving customer success initiatives and ensuring clients achieve strong performance, adoption, and return on investment from the platform.

This is an excellent opportunity for professionals interested in customer success, technology, and data-driven client engagement, with relocation support to Sofia.

Your Responsibilities

• Ensure quality assurance of client product integrations, verifying that all implementations are correctly completed.
• Drive implementation and setup progress for new Hiring Enterprise Program (HEP) customers.
• Deliver customer value by ensuring successful adoption, usage, and engagement with the client’s Hiring platform.
• Maintain a strong understanding of the platform’s products to guide customers on best practices and optimization strategies.
• Track customer lifecycle milestones, including onboarding, license activation, and user engagement.

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• Record and manage customer activity in CRM systems in a timely and accurate manner.
• Analyze customer data and trends to identify product or service growth opportunities.
• Support ticket triage and troubleshooting, collaborating with internal teams when necessary.
• Build and maintain strong relationships with clients and cross-functional internal teams.

Your Profile

• Fluent in French and English (C1 level), written and spoken.
• Experience analyzing data, trends, and client information to identify opportunities for growth.

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• Advanced knowledge of MS Office, including Outlook, Word, PowerPoint, and Excel.
• Excellent communication, collaboration, and organizational skills.
• Strong time management and project management abilities.
• Comfortable working with CRM platforms and managing queues, cases, or tickets.
• Ability to build trust quickly and develop strong professional relationships.
• Ability to prioritize tasks and meet deadlines with minimal supervision.

What’s Offered

• Relocation to Sofia, Bulgaria, including:
• 14 nights of hotel accommodation upon arrival
• Flight reimbursement of 490 BGN (approximately €250) after 6 months
• Salary: €1,687 gross per month + performance bonus.
• Hybrid working model: On-site on Wednesdays and Thursdays in Sofia.
• Working schedule: Monday to Friday, 10:00–19:00.
• Fully paid training and continuous learning opportunities.
• Clear career development paths within an international organization.
• Health and wellbeing initiatives and a competitive benefits package.
• Supportive and collaborative international work environment.