Senior Business Solutions Analyst

Our client, a global healthcare organization, is seeking a Senior Business Solutions Analyst to join their staff.

This is a fully remote opportunity that is unable to provide employment sponsorship.

Job Purpose:

In this role, you will partner with business teams, product/Project management, digital project leadership, development, validation, and operations to translate patient journey workflows into efficient, compliant, and scalable systems. You will play a critical part in improving time-to-therapy, enhancing case management workflows, and ensuring a seamless experience for patients, providers, and internal teams.

Key Objectives:

• Translate business needs and patient access workflows into clear user stories and acceptance criteria.
• Gather and document requirements for key patient activities such as enrollment, benefits verification, prior authorization, appeals, case management, financial assistance, and specialty pharmacy coordination.
• Create workflow diagrams, process maps, and data flow documentation to guide system design.

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• Serve as a liaison between Business Stakeholders, Digital PMO, Product Management, Development, and Validation teams.
• Work extensively in Azure DevOps for backlog management, sprint planning, and requirement traceability.
• Provide functional expertise in Salesforce, especially Salesforce Health Cloud, to support patient services workflows.
• Contribute to integration planning with patient ecosystem partners (eBV/ePA vendors, specialty pharmacies, copay vendors, EHR/EMR systems).
• Ensure all processes and documentation align with HIPAA, GDPR, PHIPA, and related privacy/security requirements.
• Collaborate with Validation to support UAT, system documentation, and regulatory compliance.
• Assist in defining KPIs such as PA turnaround time, time-to-therapy, and case progression metrics.
• Partner with reporting teams to ensure data alignment and operational visibility.

Knowledge, Skills, and abilities:

• 5+ years Business Analyst experience, including 3+ years in hub services, patient access, or pharmaceutical support programs.
• Experience working with Salesforce (preferably Health Cloud) and Microsoft Azure DevOps.
• Strong understanding of Agile methodologies.
• Ability to document business processes, workflows, data mappings, and requirements.
• Excellent analytical, communication, and problem-solving skills.
• Understanding of patient privacy regulations (HIPAA, GDPR, PHIPA).

Preferred

• Experience with reporting / analytics tools (e.g., Tableau, Power BI).
• CRM integration experience within patient services environments.
• Familiarity with validated system environments (21 CFR Part 11) or GxP documentation.
• Call center or CSO operational knowledge.