Onboarding Specialist

RemotelyX is hiring Onboarding Specialist

Company Overview:

A leading provider of Medicare Advantage plans, committed to delivering ethical, transparent, and high-quality service to our clients. 

Mission:

The Onboarding Specialist will be the go-to team member responsible for managing our contracting and onboarding communication channels (email and chat), updating and auditing data across multiple Google sheets, and ensuring smooth CRM uploads and follow-ups. This is a fast-paced, detail-heavy role where accuracy, urgency, and communication are key.

Key Responsibilities:

Manage the onboarding and contracting inboxes, responding to incoming questions and flagging urgent items. 

• Monitor and respond to the new agent support chat, providing timely, friendly, and clear answers to onboarding-related questions. 
• Own and update multiple onboarding and tracking spreadsheets—must be an Excel/Google Sheets power user capable of managing numerous fields and versions with accuracy. 
• Perform regular data audits, ensuring all systems and spreadsheets are up to date and aligned. 
• Handle bulk CRM uploads, track invite statuses, and reach out to contractors who haven’t accepted platform invites. 
• Maintain clean, readable data in Sheets for use by leadership and cross-functional teams. 
• Track onboarding tasks and progress across a high volume of new hires. 
• Support email setup for new agents by creating BLFG GSuite emails and ensuring correct access and configuration.
• (Bonus) Assist the onboarding team with light design projects such as slide decks, agent guides, and branded materials using Canva or Google Slides.

Qualifications:

• 2+ years of experience in onboarding, data entry, or administrative operations (experience onboarding at scale is a major plus).
• Proven experience navigating Google Sheets and/or Excel with complex formulas, filters, and data entry workflows. 
• Comfortable working in a fast-paced environment.
• Tech-savvy and quick to learn tools like CRMs, GSuite, Discord, etc.
• Strong written communication skills and experience managing support chats and high-volume inboxes.
• Meticulous attention to detail for clean, accurate data.
• Ability to track and juggle multiple onboarding pipelines and platforms simultaneously.

Nice to Have:

Experience using Canva or creating simple slide decks and visual resources for onboarding or training.

• Familiarity with Gsuite administration or Google Workspace email setup.
• Prior experience working in insurance, Medicare, or contractor-heavy environments.
• Experience supporting onboarding in a remote, asynchronous team.

Position Description:

• Time

- You will need to work for 8 hours per day (4 PM– 12AM Leb time) 

- You will also be expected to complete your tasks (see above) 5 days a week.

- Your days off will be on Saturday and Sunday.

- This position is remote. So you will have the freedom to work from anywhere.

- You may request time off anytime with advanced notice.

• Salary Range: $1,500 - $1,700.