Quality Assurance Specialist - Content Moderation - Relocation to Greece
Job Description
At Teleperformance, we are committed to ensuring a safe and engaging online experience. We are looking for a Quality Assurance Specialist to support our content moderation team by maintaining high accuracy, compliance, and performance standards. Your expertise will enhance team performance, drive continuous improvement, and contribute to a safer digital space.
Note: This position is not a remote/work-from-home position. Our team is based in our state-of-the-art offices in Athens, Greece.
What You’ll Do:
- Monitor and evaluate content moderation for accuracy and compliance
- Conduct audits, identify trends, and recommend improvements
- Provide structured feedback and coaching to moderation teams
- Collaborate with stakeholders to refine guidelines and best practices
- Generate reports on quality performance and emerging content trends
- Organize calibration sessions and assess training needs for new hires
- Support problem-solving initiatives with data-driven insights
- Ensure compliance with industry regulations and internal policies
What You Bring:
- Language Skills: Proficiency (C2) in Dutch, Finnish, Swedish or Norwegian plus English (C1+)
- Experience: 1+ year in quality assurance, content moderation, or trust & safety
- Skills: Strong analytical, communication, and problem-solving abilities
- Tech Knowledge: Windows/macOS, Microsoft Office (Excel, PowerPoint), typing speed 20+ WPM
Why Join Us?
At Teleperformance, we don’t just offer jobs—we build careers. As a global leader in customer experience management, we provide a collaborative, diverse, and inclusive work environment where your skills and ideas truly matter.
- Competitive salary & benefits that recognize your hard work
- Relocation support: We cover your flights, temporary accommodation, and housing assistance
- Career growth & professional development through ongoing training and mentorship
- A dynamic, mission-driven culture that values innovation and continuous improvement
- Global impact—be part of a company shaping safer digital experiences worldwide
Apply now and join a team that values excellence, integrity, and growth.