NETWORK SECURITY - CUSTOMER SUCCESS - JUNIOR TECHNICAL CUSTOMER SUCCESS ARCHITECT - ESSENTIAL BILINGUAL (ENGLISH-SPANISH) - PAYMENT IN US$ - FULL REMOTE

For a world-leading technology and cybersecurity company in the USA, we are looking for a BILINGUAL - JUNIOR LEVEL professional specializing in Technical Customer Success, Account Management, Solutions Architecture, consulting, and relationship management network security.

Please upload your updated CV in English.

Mandatory requirements for this position:

• Advanced English (Preferred C1-C2, Minimum level B2) - Essential.
• Advanced or native Spanish.
• Professional with overall experience not more than 4-5 years.
• Experience in similar positions between 2 to 3 years.
• Junior professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus).
• Having knowledge of networking and cyber security (Need not be an expert).
• Preferably worked in a networking/IT company in a client facing role.
• Not need be an expert in Python/Java Script, API development and networking, etc; but should have good understanding of these programs and should be able to understand a program.
• Bachelors degree in a related field.
• Preferably knowledge of Palo Alto products such as CORTEX - Xpanse (is a plus).
• You must be able to accommodate your work schedule to EMEA time zones - Essential.

Skills Required:

• Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences.
• Intellectually curious and quick to learn new technical topics.

Key Responsibilities:

• Guide medium-to-large enterprise customers through our technological product.
• Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis.
• Write and disseminate engagement progress reports to customers and internally.
• Brief customer senior leadership to demonstrate our product positive impact on customer business objectives, highlight security issues, and make security recommendations.
• Become an expert on our product and coach customers on operationally and technically integrating the tool into their day-to-day workflows.

Please upload your updated CV in English.

FULL REMOTE

PAYMENT IN DOLLARS