Lead the business side of an AI-driven retention platform from PoC to MVP. Translate retention and CRM challenges into product and ML requirements while defining KPIs and success metrics. Requires 4+ years of product management experience in gambling/sportsbook environments with strong data-driven decision making skills.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
We’re looking for a Product Coordinator to lead the business side of an AI-driven retention platform from PoC to MVP.
You will work at the intersection of Product, Data Science, CRM, and Sportsbook Analytics, translating complex retention problems into measurable product and business solutions.
You’ll help shape churn prediction, LTV scoring, player segmentation, and retention workflows — turning ML outputs into actionable business impact.
This role is ideal for someone who understands sportsbook retention mechanics, AI/ML product thinking, and data-driven decision making in high-scale B2C environments.
Responsibilities
- Own product direction from PoC to MVP for the AI Retention platform.
- Translate retention and CRM challenges into product and ML requirements.
- Define business goals, KPIs, success metrics, and prioritization logic.
- Collaborate with ML/Data Science teams on churn, LTV, and segmentation models.
- Align model outputs with real CRM and VIP operational workflows.
- Coordinate stakeholders across Product, CRM, Engineering, Data, and Compliance.
- Drive roadmap prioritization based on business impact and technical feasibility.
- Evaluate retention ROI and player lifecycle performance.
- Lead workshops, requirement sessions, and cross-functional decision making.
- Help transition the product from experimentation into scalable production workflows.
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Requirements
- 4+ years of Product Manager/Coordinator experience.
- Experience in Gambling, Sportsbook, Casino, Fintech, or retention-driven B2C products.
- Strong understanding of CRM, player lifecycle, segmentation, and retention mechanics.
- Experience working closely with Data Science / ML teams.
- Strong analytical thinking and data-driven product approach.
- Experience defining KPIs, experiments, and business success metrics.
- Strong stakeholder management and communication skills.
- Experience writing PRDs/BRDs and managing cross-functional initiatives.
- Understanding of AI/ML product concepts such as:
- precision vs recall;
- explainability;
- model quality and drift;
- operational ROI.
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Would Be a Plus
- Experience with churn prediction or recommendation systems.
- Experience building AI/ML-driven products.
- Experience with sportsbook operational data.
- Familiarity with SQL, BI tools, or experimentation frameworks.
- Understanding of LTV modeling and retention economics.
- Experience with VIP and CRM tooling.
- Knowledge of Russian/Ukrainian language
What We Offer
- Opportunity to build an AI-driven product from the ground up.
- High ownership and direct influence on product strategy.
- Work at the intersection of Product, AI, CRM, and Sportsbook analytics.
- Fast-moving, product-focused environment with minimal bureaucracy.
- Flexible remote work format.
- Competitive compensation aligned with impact and seniority.
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