Operations Engineer

ABOUT

Creem is building financial infrastructure for lean, global companies. We help digital businesses handle the parts that get complicated after they start selling: payments, tax, compliance, revenue sharing and payouts. Our customers are modern software and online businesses that need to move fast without building a large finance or operations team. We build close to real customer problems and focus on tools that make financial coordination simpler, more transparent and easier to scale.

ABOUT THE ROLE

As an Operations Engineer at Creem, you’ll build the systems that power our financial operations day to day. You’ll work closely with operations and compliance teams to turn manual workflows into reliable tools that support areas like merchant verification, risk, payouts and fraud prevention. This role is for someone who thinks like a product engineer but enjoys solving operational problems. You’ll own what you build end-to-end and use automation and AI to help Creem scale without adding unnecessary complexity.

WHAT YOU'LL DO

• Compliance Engineering: Build the structured systems that power our KYB, KYC and AML reviews, with the data models, audit trails and review interfaces the operations team uses daily.
• Risk Scoring: Implement the payment-side risk scoring system, the data pipeline, the rules engine and the integration into authorization decisions.
• Payouts Engineering: Build and maintain the payouts stack, identity verification, failed payout recovery, batch processing, multi-rail routing and the dashboards that make payouts ops fast and reliable.
• Fraud Tooling: Build internal tools that let the team detect, investigate, and act on fraud patterns at speed.
• Automation: Ship automated review and decision engines that scale operational capacity without scaling headcount.
• Ops Tooling: Build the scripts, CLIs, dashboards and internal tools the operations team needs to do their jobs well.
• AI Integration: Build and integrate AI agents into operational workflows, with clear guardrails and reliable behavior.
• Reliability: Write code that runs unattended in production and build the alerting that surfaces issues quickly.

WHAT WE VALUE

• Execution Excellence: You take a well-scoped problem and ship a working system. You don't need to be told twice.
• Systems Thinking: You see the whole pipeline, not just the function in front of you. You design for failure modes, not just happy paths.
• Pragmatic Engineering: You ship the right thing for the stage we're at. Over-engineering kills startups; under-engineering kills operational systems.

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• Ownership: You take responsibility for the systems you build, including the boring parts like monitoring, runbooks and on-call response.
• Automation Mindset: Every manual task you watch the team do twice is an automation opportunity.
• AI-First Mindset: You build with AI agents as first-class collaborators, in the systems themselves, not just in your IDE.
• Bias for Action: You'd rather ship v1 this week and iterate than spec the perfect v3 for next quarter.

REQUIREMENTS

• Technical Prowess: You have backend engineering experience with modern technologies like TypeScript, NodeJS, NestJS, Python and SQL, alongside familiarity with modern cloud infrastructure.
• Builder's Mindset: You've shipped meaningful systems before, whether at a company, in a venture, or in side projects that demonstrate your initiative.
• Production Discipline: You write code that runs unattended in production and you build the observability that proves it works.
• Data & Pipelines: You can design a clean data model, build a pipeline, and ship a reporting layer without reaching for a 3-month vendor evaluation.
• Communication Excellence: You articulate ideas clearly and document thoroughly, understanding that transparent communication is fundamental to our collaborative approach.
• Problem-Solving Aptitude: You approach challenges with creativity and pragmatism, finding elegant solutions that balance technical constraints with operational realities.

BONUS QUALIFICATIONS

• Fintech or Payments Background: Previous experience with payments infrastructure, merchant of record models, billing systems, payouts rails, or compliance engineering.
• Compliance or Risk Engineering: Worked on KYB/KYC systems, AML pipelines, fraud detection, or risk scoring in a production environment.
• Internal Tools Experience: You've built operational tooling for non-engineering teams and know what good ops UX feels like.
• Entrepreneurial Experience: You've built and monetized your own projects or ventures, bringing firsthand understanding of the product lifecycle.

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• Execution Focus: While you appreciate great architecture, you prioritize shipping and iterating over endless conceptualizing.

OUR OFFER TO YOU

• Competitive Compensation: A highly competitive salary package reflecting your expertise and impact.
• Relocation Support: Comprehensive relocation assistance, visa processing if needed, and first month's rent covered.
• Equity Ownership: Meaningful equity giving you real skin in the game as we build together.
• Learning & Development: Dedicated budget for courses, conferences, and resources.
• Flexible Time Off: We trust you to manage your energy and take time when needed.
• Team Adventures: Regular gatherings in exciting locations to strengthen bonds and share ideas.
• Direct Impact: The systems you build power Creem's day-to-day operations.

PROCESS

At Creem, our hiring process is designed to be thorough yet efficient, giving both you and us the clarity needed to make the right decision. Here's what you can expect:

• Initial Application Review: We carefully evaluate your submission to understand your background, skills, and alignment with our needs.
• Introductory Call: A brief conversation with each of our founding team to discuss your experience and our vision for Creem.
• Team Interaction: You'll meet key team members for in-depth discussions about your expertise and how you might contribute.
• Paid Work Trial: Our signature 3-day collaborative experience where you'll work alongside the team on real projects in-person (we'll cover expenses).
• Feedback Session: We'll discuss your work trial experience, share observations, and answer any remaining questions.
• Reference Check: We'll speak with professional contacts who can provide insights into your working style and capabilities.
• We make an offer to you joining Creem 🍦