Service Manager - National Digital Platform

On 1 April 2026, NSS and NES became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

Flexible Location: PSD Scotland is a remote-friendly employer with staff based throughout Scotland. We support office-based and hybrid working arrangements. We welcome conversations about alternative working patterns—please get in touch during the application process to discuss.

Work Pattern: Fixed Term, Full Time, 36 hours per week

Fixed-term or Secondment** until 31 March 2028

• For NHS applicants, an NHS secondment will be offered in the first instance. For non-NHS applicants, a fixed-term or secondment would be considered.
  
  

You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.

Who We Are

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The function of PSD Technology Service is to develop and lead a programme of work and services that supports both the corporate functions that allow PSD to work and deliver its strategic objective and to deliver against Scotland's Digital Health and Care Strategy.

PSD Technology Service (PTS) has been formed with the specific objective of consolidating PSD’s information-based expertise into a professional, focused centre for information and technical excellence.

It has created a strategic programme for the transformation of digital based services to allow PSD to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies.

These responsibilities relate to the core functions of PSD in the following areas:

• Design, development, and operation of a technical environment and
• commensurate digital services to all NHS Scotland, Scottish Government and Care Sector
  
  

The Opportunity

This is an exciting opportunity to join a dynamic, multi-disciplinary team delivering transformational digital architecture for health and social care in Scotland. The National Digital Platform provides reusable technical services and components, aimed at increasing reuse and encouraging sustainable software development.

Reporting to the Platform Service Owner – National Digital Platform, you will play a key role in ensuring we provide reliable, resilient and responsive services to our consumers. As a Service Manager, you will oversee day-to-day service support activities for our live NDP services; whilst working to embed best practice and a continuous improvement approach to service management.

Do you enjoy collaborating and problem solving with a wide range of stakeholders?

Do you

Do you have experience of using data to identify areas for service improvement?

Do you have a solid grounding in service management best practice?

Do you stay calm under pressure and prioritise effectively?

Working within the National Digital Platform team at PSD Technology Service you will have the opportunity to make a real difference within health and social care, affecting national, regional and local organisations, their staff and the people in their care.

Does this sound like you?

What We Love To See

Service Managers offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:

• Ability to engage effectively with a wide range of stakeholders including technical teams, external partners and senior management.
• Experience in managing service incidents and working with technical support teams.
• Experience of using and managing service desk tooling such as Jira Service Management.
• Ability to use service metrics to assess and track performance
• A continuous improvement mindset and a focus on service excellence
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines
  
  

Benefits Which Matter

As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:

• Life-work balance - with opportunities for flexible working and hybrid working
• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• NHS discounts and more
  
  

Diversity and Inclusion

Developing a successful national service for Scotland means considering the diverse needs, perspectives, and backgrounds of everyone in Scotland. We are focused on hiring the very best talent and actively encourage applications from candidates of all backgrounds. Our aim to ensure that everyone is treated fairly, with respect, and has a positive recruitment experience—regardless of the outcome.

We welcome applications from all under-represented groups, including racially minoritised people and disabled people. It is not essential to be in a Service Managerrole right now—you may be returning from a career break (e.g., maternity, paternity, caring) or coming from another field. Your experiences can bring a fresh perspective to our work.

If you are considering applying and would like to discuss the opportunity, any adjustments or alternative work patterns, please contact Jennifer Campbell, Platform Service Owner, Jennifer.campbell21@nhs.scot.

Next Steps

• NHS candidates will be considered firstly on a secondment basis, and so are strongly encouraged to discuss this with their current NHS employer at the earliest opportunity, ideally prior to application.
  
  

All applicants who are shortlisted for interview will be contacted by e-mail.

In person OR online interviews (including a presentation) will take place on 22nd-23rd June 2026. The presentation topic will be sent to candidates selected for interview.

For further information please refer to the Job Information Pack below.

Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

• Please be advised that if you are successful in being offered the role following the recruitment process, you will be expected to attend the office prior to your start date to complete face-to-face pre-employment checks. If you require any adjustments to support this, please let us know.
• To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
  
  

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here. 

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: EoS.ERRS@nhs.scot