Join RED Global as a Digital Experience Expert to design and optimize customer journeys, interaction flows, and digital support experiences. Collaborate with stakeholders and product teams to gather and prioritize business requirements. Analyze customer feedback and experience metrics to identify trends and improvement opportunities.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
We’re Hiring: Digital Experience Experts
We are looking for experienced Digital Experience Professionals to join a global team supporting innovative customer experience initiatives. If you are passionate about customer journeys, UX, analytics, and digital transformation, we’d love to connect with you!
Project Details:
- Role: Digital Experience Expert
- Contract Duration: until end of 2026
- Start: ASAP
- Location: Eastern Europe
- Mode: 100% Remote
- Language: Fluent English
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Responsibilities:
- Design and optimize customer journeys, interaction flows, and digital support experiences across multiple touchpoints.
- Gather, structure, and prioritize business requirements while collaborating with stakeholders and product teams.
- Analyze customer feedback, support usage data, and experience metrics to identify trends and improvement opportunities.
- Drive AI-powered proactive support initiatives to enhance customer engagement and service efficiency.
- Create UX concepts, mockups, presentations, videos, and external communication materials for digital experience initiatives.
- Support portfolio management, reporting, and positioning of digital experience solutions at events, awards, and customer-facing platforms.
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Desired Skills & Experience
• Experience in customer support processes and digital experience initiatives
• Product Management / Solution Management / Requirements Engineering experience
• Familiarity with Jira for requirements tracking
• UX Design & UX Research knowledge (Figma experience preferred)
• Experience with analytics tools such as Qualtrics or Adobe Analytics is a plus
• SAP background is beneficial
• No coding/development skills required
If you are interested, please hit apply or send your CV to pdebnath@redglobal.com so I can arrange a call-back with you!
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