Senior IT Support Specialist - Cybersecurity

Our mission is to help people integrate technology into everyday life and to enable innovation through technology.

We offer software development and infrastructure solutions, with advanced competences in Blockchain, Artificial Intelligence and Machine Learning. All our offices (in Western Europe or nearshore, in CEE) are located within the boundaries of the European Union.

We believe working in close cooperation with our clients and employees is the key to success; this means we offer people the best working environment in order to achieve the best results. We love entrepreneurial spirits and encourage people around us to be proactive and make the best decisions not only for business, but for their own personal development.

Our nearshore Romanian offices are in Bucharest (Victoriei Square) and Iasi (Palace) and, with over 9000 team members at group level, we make sure we are always close to our customers.

What you will be working on:

You will join a fast-paced international MSP environment supporting a modern SaaS cybersecurity company focused on human risk management and security awareness solutions.

The environment leverages automated phishing simulations, gamified security awareness platforms, and AI-assisted collaboration tools integrated with Slack and Microsoft Teams to help organizations improve employee vigilance and respond faster to security threats.

The role combines hands-on IT support, cloud administration, endpoint management, troubleshooting, and operational process improvement across a fully remote global environment. You will work closely with internal IT teams and end users across multiple time zones, supporting business-critical collaboration and productivity platforms such as Google Workspace, Slack, Microsoft Azure / Entra ID, and Office 365.

What you will do:

• Provide Level 2 / Level 3 remote IT support for enterprise collaboration and productivity platforms
• Manage and configure the device fleet using Microsoft Intune (Windows & Mac), including device enrollment and migrations
• Administer cloud identity and access management across Azure / Entra ID and Google Workspace (access control, user lifecycle, SCIM protocols)
• Troubleshoot advanced Windows and Mac OS issues, including software conflicts, network issues, encryption policies, and email client configurations
• Manage and prioritize incoming helpdesk tickets in a fast-paced support environment
• Escalate and coordinate complex technical issues with internal engineering and infrastructure teams
• Handle incident tracking, documentation, and knowledge sharing through Jira and Confluence
• Support identity and access management processes across cloud platforms and SSO environments
• Contribute to improving operational processes and reducing repetitive manual tasks through automation

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• Develop and maintain PowerShell and/or Python scripts to streamline operational activities where applicable
• Support and maintain operational tooling and integrations including ServiceNow CMDB, GitHub, and enterprise email delivery/security configurations (SPF, DKIM, DMARC)
• Create and maintain technical process documentation and knowledge base articles
• Participate in weekly helpdesk and operational support meetings
• Mentor and transfer knowledge to junior support staff (L1/L2) as the team scales
• Act as a technical point of reference for the team, bringing a proactive L2/L3 support mindset focused on troubleshooting, operational stability, and continuous improvement

Requirements:

• 3+ years of experience in IT Support / Helpdesk / Application Support environments
• Hands-on experience with Microsoft Intune for endpoint and device fleet management
• Strong knowledge of Microsoft Azure / Entra ID and Google Workspace administration
• Experience with user lifecycle management, access control, and identity management concepts
• Good troubleshooting skills across Windows and Mac environments
• Experience working with ticketing systems and IT support workflows
• Familiarity with Jira and Confluence
• Experience supporting remote users in distributed or international environments
• Understanding of cloud identity management, SSO, and SCIM concepts
• Experience with PowerShell and/or Python scripting is considered a strong advantage
• Familiarity with ServiceNow, GitHub, SPF, DKIM, and DMARC concepts is considered a plus
• Strong communication, documentation, and stakeholder management skills

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• Self-driven mindset with strong ownership and problem-solving capabilities
• Ability to prioritize and manage multiple support requests simultaneously

Nice to know:

• Previous experience in MSP environments
• Experience supporting cybersecurity or SaaS companies
• Experience automating operational or support-related processes
• Mentoring or knowledge transfer experience
• Experience with MacOS enterprise support

Once on board we offer various programs and benefits:

• 22 working days as Annual Vacation plus 3 additional days off.
• Floating days
• Medical Insurance at Signal Iduna.
• Benefit Online platform access, with a 690 RON monthly allowance from which you can choose to invest in different wellbeing, financial or retail packages.
• Company performance-based annual bonus prorated according to the number of worked months in a year
• Financial support for the birth of your child or unhappy events.
• Learning and development opportunities - allocated budget for certifications and/or trainings.