Senior Operations Manager

Marriage Reset (MM Coaching Limited) helps men save their marriages through results-oriented online coaching - often succeeding where traditional counselling falls short. In under three years, we've achieved 10x growth and continue expanding rapidly, delivering exceptional outcomes for our clients every day.

We've focused on growth and the exceptional coaching for our clients and team members. By creating a high-performance, positive environment we've helped thousands of clients with saving their marriage and achieving their full potential through direct support, coaching and consulting.

Hear From Our Founder:

Learn more about our mission and what drives us directly from Marko Lamza:

https://www.loom.com/share/267f68d1f1164ebabe71aa137a1a93c8?sid=109628ff-329d-4024-85f4-722ca11aa1a5

Watch a video of Justin, who leads a world-class sales team, discussing his experience working with Marko since joining 2 years ago:

https://www.loom.com/share/a67218417043435a825a87a2088b5198?sid=776d3d2e-4a17-434d-ada1-457c31f750a5

Visit Our Website:

https://marriagereset.com/

What It's Like Working at MM Coaching Limited (Marriage Reset):

We're growth-oriented, entrepreneurial, and ambitious. Our culture is built on supporting each team member to exceed their goals and make meaningful contributions to the company's success.

Working with us means you'll join a team of exceptionally talented individuals who are driven by results and innovation. We see our team members as partners, and we work together to raise standards and achieve excellence.

What We're Looking For

This is not a traditional operations manager role. Your focus is purely on systems, automations, processes, and project execution - making everything run reliably while reducing founder involvement in day-to-day operations.

You'll report directly to the CEO. This role is 70% hands-on execution, 30% cross-functional coordination.

If you thrive in complexity, build systems that last, and stay calm when things break - this role was built for you.

What You'll Own

Systems & Tech Stack

• Own and maintain the full company tech stack - GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, and all integrations
• Diagnose and resolve issues fast - and document fixes so they don't repeat
• Respond to critical outages and eliminate redundant tools to reduce costs
  
  

AI & Automations

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• Build AI-driven automations to replace manual tasks across all department
• Reverse-engineer undocumented systems and create SOPs and system map
• Target 30-50% reduction in manual workload
  
  

SOPs & Documentation

• Build and maintain a complete SOP library for every operational process
• Design systems for long-term maintainability, not short-term fixes
  
  

Project Management

• Own OKRs, quarterly planning, and cross-functional project tracking
• Convert CEO objectives into clear plans with owners and deadlines
  
  

Operational Support

• Support Sales, Marketing, and Service Delivery with fast operational help
• Own Trustpilot review processes and the weekly operations meeting
  
  

Requirements

• 5+ years in operations within high-ticket coaching, online education, or info-product businesses
• Proven track record building scalable systems, SOPs, and automations

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• Proficient across: GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, ActiveCampaign, Notion
• Deeply AI-literate - proven use of Claude, ChatGPT, or similar to reduce manual work at scale
  
  

Who You Are

• Systems-minded - you map how tools, workflows, and teams connect
• Independent troubleshooter - root causes, not symptoms
• Proactive - you anticipate problems before they become crises
• Calm under pressure - outages don't rattle you
• AI-native - you default to AI-assisted workflows
• Clear async communicator - strong Slack/Loom habits
  
  

Working Hours & Compensation:

• Hours: Full-time (40 hours per week)
• Compensation: 3,500 - 5,000 USD/month
  
  

Benefits

• Work from Anywhere - Fully remote position, work from wherever you're most productive
• Flexible Hours - Structure your workday in a way that fits your life while still meeting team needs
• Ongoing Growth - Access to ongoing training, resources, and development opportunities to sharpen your skills
• Ownership & Impact - You won't just fill a role - you'll build something meaningful at a company that changes lives every day
• Leadership Collaboration - Work closely with founders and department leads, with direct influence on how the business grows