Linux Support Engineer

Want to do meaningful work at a company trusted by users worldwide since 2008? Join RapidSeedbox as a Linux Support Engineer and help shape exceptional user experiences while championing digital freedom.

About us:

RapidSeedbox is a remote B2C subscription based SaaS company with a mission to provide online anonymity to people worldwide & to provide data accessible in fast, reliable, and private ways making public web data accessible to all.

We've been operating since 2008, serving thousands of active clients. With a clear vision for the future, our remote, passionate, and diverse team is continuously expanding, and we are on the lookout for talented individuals to join us on our exciting journey.

Watch the introductory video of our CEO and Founder: https://www.youtube.com/watch?v=pZ_Z9yq4ZYI

Our core values are:

✔️Excellence in everything we do (“I go above and beyond”)

✔️Ownership and responsibility (“I own it”)

✔️Continuously push the limits (“I don’t accept no as an answer. No is just an option”)

✔️Openness & cooperation (“Everyone matters”)

As a Linux Support Engineer at our company, you will provide world-class technical support to our customers and Linux system administration support to the company’s infrastructure.

This is a fractional (20 hrs/week) engagement.

You will be responsible for:

• Providing world-class support to our customers with technical and non-technical issues, with 95%+ positively rated conversations (out of all rated conversations.)
• You are 99.5% capable of resolving all customer inquiries, tickets, and warnings generated by monitoring systems without the intervention of L2 and L3 support.
• Writing excellent articles for our clients and maintaining existing ones, to improve the efficiency of our support system and add more value to our customers.
• Taking QA (Quality assurance) duties throughout the organization to test our deliverables.
• Providing exceptional onboarding experiences for new users, especially in the first 90 days (when most clients churn), through great support
• Demonstrate a consistent desire for learning and growth in your field and role by asking specific questions and making suggestions for improvement.
• Submitting required reports regularly and maintaining ownership of your key performance indicators (the critical driving numbers of your seat).

Must-have Competences:

• Experience in System Administration and Customer Support
• 2 years of experience working with Linux and good knowledge of Linux-based environments (Ubuntu, RedHat, Centos).
• Sufficient understanding of networking and simple troubleshooting
• Proficiency in managing virtualization technologies such as OpenVZ, KVM, and SolusVM.
• Expertise in monitoring systems like Zabbix, Nagios, Grafana, and Prometheus for maintaining robust infrastructure performance.
• Proficiency in shell scripting using Bash for automation and task simplification.

Nice-to-have Competences:

• Experience in WHMCS and Intercom is not obligatory, but very welcomed

What’s in it for you:

• Remote Work: Enjoy the flexibility of working 100% remotely from the comfort of your home or any location worldwide.
• Unlimited Paid Time Off: Take as many days as you need to ensure you are well-rested and ready to tackle new challenges.
• Professional Growth: As we are a small company, you'll have the chance to engage with various aspects of the business, fostering your professional development.
• Emergency Fund: We offer an interest-free emergency fund with comfortable payouts to help you in times of need.

Interview flow:

• Application: Everything starts with getting in touch. The best way to express your interest is by applying online.
• HR Interview: If your profile aligns with our requirements, we'll invite you for an HR interview.
• Technical Interview/Test: You may undergo a technical interview or complete a relevant test.
• Final Interview: After a successful tech interview, you will have a final call with the department head.
• Reference Check: We will kindly request you to arrange a reference check before we extend a job offer.

If this opportunity resonates with you, we are excited to meet you and welcome you to the RapidSeedbox team!