Technical Support Specialist

🛠️ We’re Hiring: Technical Support Specialist 📞

Location: Fully remote | 9 AM - 5 PM EST

Our client is a growing security and operations company providing physical security services, surveillance systems, access control solutions, and 24/7 live monitoring support for commercial clients. As the company continues scaling, they are focused on maintaining strong operational responsiveness, reliable support systems, and high-quality customer communication across the business.

They’re looking for a Technical Support Specialist to support customer communication, troubleshoot basic technical issues, and help maintain organized support workflows across operational systems. This role is ideal for someone who is responsive, solutions-oriented, and comfortable balancing customer support, technical troubleshooting, and operational coordination within a fast-paced environment.

What You’ll Do

• Respond to customer inquiries across Slack, email, phone, and support channels
• Troubleshoot basic technical issues related to operational systems and support requests
• Log, organize, and track support tickets and operational issues
• Coordinate follow-ups and escalate advanced technical issues when needed
• Support internal operations workflows and maintain accurate support documentation

What You’ll Bring

• 1–3 years of experience in technical support, customer support, or operations support roles
• Experience handling support communications across phone, email, chat, or Slack

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Strong communication, troubleshooting, and customer service skills
• Strong organizational abilities with the ability to manage multiple priorities simultaneously
• Responsive, detail-oriented, and comfortable working in fast-paced operational environments

Opportunity

This is an exciting opportunity to join a growing operations-focused company where customer responsiveness and operational excellence are critical to success. You’ll work closely with leadership and operations teams while helping maintain efficient support workflows, strong customer communication, and reliable operational support systems.

If you’re proactive, organized, and excited to help deliver strong customer support within a fast-paced environment. Apply today!