DevOps Engineer

About The Company

Knock is an innovative technology company dedicated to transforming the way businesses and consumers connect through our robust platform. Our mission is to build reliable, scalable, and secure infrastructure that empowers seamless digital interactions. With a focus on engineering excellence and a culture of inclusivity, we strive to create an environment where diverse perspectives drive innovation. Our team is composed of passionate professionals committed to pushing the boundaries of technology to deliver exceptional value to our users. As a growing organization, we prioritize continuous improvement, collaboration, and leveraging cutting-edge tools to stay ahead in the fast-paced tech landscape.

About The Role

We are seeking a skilled DevOps Engineer to join our small yet expanding platform team at Knock. In this role, you will be instrumental in building, scaling, and maintaining the core services and infrastructure that power our platform. You will have a high degree of ownership and autonomy, focusing initially on enhancing our foundational infrastructure. The ideal candidate is passionate about reliability, performance, and security, and thrives in a dynamic, collaborative environment. As part of our engineer-led team, you will contribute to maintaining our impressive uptime record of over 99.95%, while supporting rapid product development and deployment cycles.

At Knock, we value diversity and inclusivity, encouraging applicants from underrepresented communities to apply. We believe that the best teams are diverse and foster an equitable culture. Even if your experience doesn’t perfectly match all the qualifications listed, we welcome your application and are eager to learn what unique skills and perspectives you can bring to our team.

This role involves a blend of technical expertise, strategic problem-solving, and effective communication, ensuring that our infrastructure remains resilient, scalable, and aligned with business goals. You will be involved in cross-functional collaboration, documentation, and continuous improvement initiatives, making a tangible impact on our platform and customer experience.

Qualifications

• 4+ years of experience as a DevOps engineer or in a similar role within a startup or mid-sized company.
• Proficiency in managing production Kubernetes clusters using infrastructure as code tools such as Terraform, Pulumi, or CloudFormation.
• Extensive experience with complex AWS deployments, including multi-account setups and VPC architecture supporting EKS.
• Hands-on experience operating and scaling databases such as Aurora Postgres, MongoDB, or ClickHouse.
• Familiarity with queue and stream technologies like SQS, Kinesis, Kafka, or similar.
• Strong problem-solving skills focused on reliability, scalability, and performance optimization.
• Excellent communication skills, capable of working effectively in a remote, distributed team environment.

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• Experience with monitoring and observability tools such as Datadog, AWS CloudWatch, and Honeycomb.
• Ability to troubleshoot complex system issues and implement scalable solutions.
• Comfort with adopting new tools and experimenting with AI-assisted workflows.
  
  

Responsibilities

• Adopt, modernize, and maintain Terraform-backed EKS clusters to ensure elastic scalability, security, and performance.
• Deep dive into troubleshooting database performance issues, queues, and streams, devising strategies to scale infrastructure by 10x to 100x.
• Proactively identify and resolve scaling challenges using telemetry and monitoring tools, enhancing system reliability and uptime.
• Maintain and improve upon the platform’s uptime record of over 99.95%, ensuring high availability for end-users.
• Support product engineering teams in deploying features quickly while maintaining stability through practices like canaries, blue/green deployments, and faster cycle times.
• Participate in on-call rotations, providing timely response and resolution to incidents.
• Create and update runbooks, internal documentation, and best practices to foster team knowledge sharing and operational excellence.
• Collaborate with cross-functional teams to align infrastructure development with product needs and business objectives.
• Experiment with and implement new tools and workflows, leveraging AI technologies to improve efficiency and effectiveness.
  
  

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Benefits

• Competitive salary and equity options.
• Flexible remote work arrangements and a supportive work environment.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holidays to promote work-life balance.
• Opportunities for professional growth and continuous learning.
• Access to the latest tools and technologies, including AI-assisted workflows.
• Inclusive culture that values diversity, equity, and belonging.
  
  

Equal Opportunity

Knock is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other protected characteristic. We believe that a diverse team fosters innovation and drives our success, and we welcome applicants from all backgrounds to join us in shaping the future of our platform.