Support customers in learning and adopting the platform for their childcare centers. Assist customers in learning and adopting the platform for their center. Own a running portfolio of 100+ accounts throughout the 4-12 week customer onboarding process.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.
About the Opportunity
Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a significant market that remains underserved by modern technology. The organization is a leading platform in early education, trusted by millions of educators and families every day. It is recognized as a top company in its field, backed by prominent investors.
Our Team
The team is passionate, talented, and customer-focused. They embody their leadership principles in their work and culture. The organization operates as a distributed team with remote employees across all US time zones, as well as select offices in the US and internationally.
Who You Are
The organization is actively seeking a highly motivated individual to play a key role in supporting and training customers for the successful implementation of its platform at their childcare centers. This position necessitates strong communication and customer service skills, coupled with the ability to effectively motivate customers while consistently highlighting the value of the platform.
The ideal candidate will possess a proven track record in navigating a fast-paced environment in customer onboarding, customer success, or sales. Comfort with setting and achieving ambitious goals, adeptly managing challenging customer interactions, and providing technical training on various aspects of the product is essential. Join the dynamic team and contribute to the enhancement of education through innovative solutions and exceptional customer service.
What you’ll do
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- Assist customers in learning and adopting the platform for their center
- Own a running portfolio of 100+ accounts throughout the 4-12 week customer onboarding process
- Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
- Overcome customer objections to ensure the customer feels confident with the positive change and value the platform will bring to their program
- Diagnose and resolve technical challenges customers experience as they get the system configured
- Serve as the expert on the technology platform for customers and other cross-functional teams
- Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
- Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
- Continue to sell the value of the software to gain buy-in and trust in the platform's capabilities
Qualifications, Skills, & Abilities:
- 2+ years of customer success, sales, and/or account management experience
- Associate’s degree, Bachelor's degree, or comparable professional experience
- A proven track record in onboarding new customers is a plus
- Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
- Ability to create urgency and motivate people to launch with the platform
- Excellent collaboration, organization, time-management, and prioritization skills
- Ability to self-manage time-sensitive and detailed tasks to deliver on time every time
- Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus.
- Great attention to detail - nothing can slip through the cracks when supporting customers
- Patience and empathy while teaching customers or handling tricky customer situations
- Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
- Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom
- Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred
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The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.
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