Enrollment Sales Team Lead

Job Posting Title

Enrollment Sales Supervisor

Job Description

Contact Center Supervisor - Enrollment | Remote | Full-Time

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

About The Role

Nsight Health is not a traditional contact center company. We are an AI-led remote care organization that uses intelligent automation, real-time analytics, and data-driven workflows to drive enrollment outcomes at scale. Our Enrollment Team operates at the intersection of human connection and technology-powered precision — and we need a leader who can thrive in that environment.

As Enrollment Supervisor, you will lead a high-performing remote team of enrollment specialists and team leads, partnering directly with Outbound Operations leadership to push connection rates, conversions, and utilization to the next level. You will work inside a technology-forward operation — where predictive dialers, performance dashboards, and automated QA are part of the daily rhythm — and be expected to translate that data into coaching and action.

This is not just a supervisor role. This is your opportunity to build a championship enrollment team inside one of healthcare’s most innovative remote care organizations. Bring the energy. Bring the drive. Bring the results.

What You’ll Own

• Lead Data-Driven Enrollment Operations: Use real-time performance dashboards, predictive dialer data, and automated QA reporting to identify gaps and drive rapid improvement — turning data into action before the day is over.
• Inspire and Develop Top Talent: Deliver high-energy coaching sessions grounded in performance data. Use call analytics, conversion trends, and quality scores to build targeted development plans that actually move the needle.
• Maximize Enrollment KPIs: Own utilization, dials, contact rate, conversion rate, and quality metrics — and relentlessly drive the team to hit and exceed targets. Know your numbers. Know your team. Win every day.
• Champion Technology Adoption on the Floor: Set the standard for how the team engages with Nsight’s operational tools — automated workflows, intelligent call routing, workforce management platforms, and QA systems — so every agent operates at their highest potential.
• Strategic Enrollment Execution: Analyze campaign data, lead pipeline composition, and outbound strategy performance to spot trends early and launch initiatives that lift connection and enrollment rates.
• Own Escalations: Handle prospective enrollee concerns with urgency, empathy, and precision — protecting the Nsight brand at every touchpoint.
• Champion Process Excellence: Identify workflow gaps, implement improvements, and streamline operations to optimize speed-to-enroll and elevate the patient experience.
• Optimize Remote Operations: Manage daily schedules, coverage, and productivity across a fully remote team, ensuring efficiency and accountability through smart use of workforce management tools.
  
  

What You Bring to the Table

• Tech Fluency: Comfortable working in environments where operational tools shape how work gets done — predictive dialers, performance dashboards, QA platforms, workforce management systems. You don’t have to be an engineer, but you need to embrace the tools.
• Contagious Energy: You make people want to win — and you know how to channel that energy into daily habits that compound into results.
• Coaching Mindset: You see potential in your team and use every tool available — observation, performance data, and side-by-side feedback — to unlock it.
• Data-Driven Decision Making: You lean on numbers to guide action. You know what the metrics are telling you before your leadership asks.
• Relentless Drive: You take ownership, crush goals, and never settle for average. High standards, every shift.
• Clear Communication: You set expectations clearly, give feedback in real time, and keep remote teams aligned regardless of the tool or channel.
• Problem-Solving Excellence: You thrive under pressure, move fast, and tackle challenges head-on with a solutions-first mentality.
  
  

Qualifications

• 5+ years of contact center experience, including 1–2 years in a team lead or supervisory role.
• Proven success managing remote teams to high-performance outcomes.
• Experience working in a technology-forward contact center environment — predictive dialers, automated QA, workforce management platforms, or lead scoring systems — strongly preferred.
• Comfortable working in a fast-moving, data-rich environment where technology drives operational decisions.
• Bachelor’s degree preferred (or equivalent leadership experience).
• Healthcare or SaaS industry experience is a strong plus.
  
  

Why Nsight Health

We are not experimenting with technology — we are operationalizing it. Nsight Health serves 110,000+ patients across six clinically managed remote care programs, supported by W2 clinical staff and an infrastructure purpose-built for scale. Our enrollment team is a mission-critical part of that engine, and the tools and support we give our supervisors reflect that.

If you’re ready to lead a high-performance enrollment team inside one of healthcare’s most innovative organizations — apply today. Let’s go build something.

Work Environment

This is a fully remote position. Schedule flexibility is required, including potential evening, weekend, or holiday coverage based on campaign and business needs.

Schedule

Monday - Friday 9:00am - 6:00pm EST

Compensation & Benefits

• Competitive base pay between $65,000 - $75,000
• Average monthly bonus of $3,000
  
  

Benefits Include

• 11 Paid Company Holidays annually
• Paid Time Off (PTO)
• Company-provided equipment
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
  
  

Work From Home Requirements

• Minimum internet speed of 50 Mbps download / 10 Mbps upload
• Hardwired internet connection required
• Private, HIPAA-compliant workspace
• Speed test submission required during the offer process
  
  

© 2026 Nsight Health, Inc. All Rights Reserved. | nsightcare.com

Monday - Friday 9:00am - 6:00pm EST