Systems Engineer, Professional Services

About Assembly Software

Assembly Software is a visionary technology company dedicated to revolutionizing the legal industry. It blends decades of history and industry experience with next-generation, customer-focused innovation, bringing together two of the legal profession’s pioneering case management brands, Needles and Trialworks, both of which have contributed to Neos, Assembly's reimagined cloud-based solution. With its premier case management solution, Neos, and the game-changing NeosAI, Assembly Software empowers law firms to exceed expectations and maximize their potential through innovative software solutions.

Assembly's Neos is a cloud-based practice management software with embedded AI that combines customizable workflows, seamless integrations, and powerful analytics. Neos empowers law firms to streamline their operations, enhance productivity, and manage all aspects of their practice. In addition, NeosAI seamlessly integrates within Neos, empowering users to leverage AI capabilities without needing to switch between different platforms

When you join Assembly Software, you’re joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you’ll be on the forefront of that innovation. We want you to pursue what drives you and push your boundaries! Assembly Software is where people come to shake up a historically buttoned-up industry.

Vision Statement

Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime.

Mission Statement

Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers.

Core Values

• We are Accountable: We accept responsibility for our choices and actions. We value transparency + feedback.
• We Never Stop Learning: We pursue growth + learning.
• We Thrive as a Team: We value others' opinions + work respectfully with one another.
• We are Collaborative Innovators: We are adventurous, creative + open-minded.
• We are Here to Be of Service to our Customer + our Colleagues: No matter our role, we are all here to be of service + add value.
• We have Unyielding Integrity: We do the right thin, even when no one is watching.
• We Embrace Diversity + Inclusion: We are passionate about creating and cultivating an inclusive culture that promotes and values diversity.
  
  

You thrive where code meets customer impact. You are energized by solving real technical problems, not just keeping systems running in the background. You want ownership, variety, and a team that respects your craft. If that sounds like you, keep reading.

As a Systems Engineer at Assembly Software, you will join a collaborative Professional Services team working alongside platform engineers, project managers, and implementation specialists. Your work will span customer onboarding, custom solution development, and technical support, all while advancing the team's use of AI to work smarter and move faster. We power mission-critical case management solutions for more than 2,500 law firms and 40,000 users, and your contributions will directly shape their success.

What You'll Do

• Partner with customers throughout onboarding and beyond, translating their technical needs into reliable, tailored solutions built on Assembly Software's product suite.
• Serve as a trusted technical resource for customers, fielding questions and resolving issues with clarity and confidence during and after implementation.

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• Write, maintain, and troubleshoot automation scripts and tools using Python, .NET, PowerShell, and similar languages.
• Diagnose complex issues by analyzing logs, stack traces, and system behavior, then driving those issues to resolution.
• Deploy, configure, and maintain customer environments within Azure and other cloud platforms.
• Implement and manage Infrastructure as Code using Terraform and related tooling.
• Work within container orchestration platforms, including Kubernetes (EKS, AKS, GKE).
• Leverage AI-assisted coding tools such as Claude, GitHub Copilot, or similar to accelerate delivery and elevate code quality.
• Collaborate with development and engineering teams to strengthen deployment processes and system reliability.
• Contribute to on-call rotation and incident response as needed.
  
  

What You Bring

Required

• 2 to 4 years of hands-on experience in Systems Engineering, Implementation Engineering, DevOps, or a closely related technical role.
• Demonstrated ability to write, troubleshoot, and maintain scripted solutions in Python, PowerShell, .NET, or a similar language.
• Solid SQL and relational database experience.
• Hands-on experience with REST APIs.
• Comfort working in Azure or another major cloud platform (AWS or GCP).
• Understanding of security best practices in cloud environments.
• Experience using AI-assisted development tools (Claude, GitHub Copilot, or similar).
• Strong customer communication skills, including the ability to translate technical concepts for non-technical audiences.
• A collaborative, problem-solving mindset with the ability to thrive in a fully remote environment.
  
  

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Preferred

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Cloud certifications (AWS Solutions Architect, Azure Administrator, GCP Associate Cloud Engineer, or similar).
• Experience with containerization technologies including Docker and Kubernetes.
• Hands-on experience with Infrastructure as Code tools such as Terraform, CloudFormation, or Pulumi.
• Familiarity with CI/CD pipelines and DevOps practices.
• Exposure to monitoring and observability platforms (Datadog, New Relic, Prometheus, Grafana).
• Familiarity with additional scripting languages such as Bash or Go.
• Experience working in a SaaS environment.
• Familiarity with the legal technology industry.
  
  

When you’re considering a new job, it’s normal to have a ton of questions.

Here are a few things we get asked all of the time:

I am tired of the daily grind of a commute, where are you located?

With the exception of an occasional visit to our Miami, FL office, we rely on Teams and Zoom for virtual video meetings, so when you work at Assembly, you get to work in the comfort of your own home in your PJs if you’d like!

What makes Assembly Software so special?

The people are the heart of our organization! Our passion for our products and our entrepreneurial spirit creates an energetic and fun work culture. Assembly Software is a SaaS organization and the leading provider of case management solutions and through our three brands, Neos, Needles, and TrialWorks, we have a rich multi-decade history.

Today we have assembled the largest user base in the industry, with over 2,500 law firm customers and more than 40,000 users. In 2017, the business was acquired by Ridge Road Partners – a group of long-term focused, business builders – who are transforming the business into a dynamic, fast-growth enterprise. Additionally, Assembly Software offers a competitive compensation package with uncapped commissions for our Account Executives, and built-in accelerators.

What are the benefits like?

Competitive! You will be able to elect from competitive health, dental, and vision benefit plans in addition to short and long term disability, and other supplemental insurance options. We also offer 401k, flexible time off, paid parental leave, and an employee assistance program. We value our employees and reward and recognize your contributions.

Assembly Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.