IT Support Specialist

Job Title IT Support Specialist- Remote Job ID 27774787 Work From Home Yes Work Remote Yes Location US Work From Home Remote Other Location Description

Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $12.5 million through a Series B financing led by Peloton Equity. Our existing investors SV Health, BPEA and SOSV also participated in the Series B. Ria Health will enable patients to achieve long term success in reducing or eliminating their alcohol consumption, and live healthier and happier lives. We are seeking an Admissions Supervisor: Payer & Quality to join our rapidly growing team. Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $18 million in Series A led by SV Health Investors, LLC. The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum, Beacon Health Options, Highmark Health, and Magellan Health.

JOIN THE RIA HEALTH TEAM!

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse. Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life. Ria’s published outcomes data set the standard for effectiveness in alcohol treatment. The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members.

JOIN US AS AN IT SUPPORT SPECIALIST

Ria Health is seeking an IT Support Specialist to support our growing, remote workforce. This role is focused on day-to-day technical support, onboarding and offboarding processes, and ensuring employees have the tools and access they need to be successful.

This is a hands-on, execution-focused role ideal for someone early to mid-career in IT who enjoys helping others, troubleshooting issues, and keeping systems running smoothly.

What You’ll Do

• Serve as the primary point of contact for employee IT support via chat, email, and video
• Troubleshoot and resolve basic to intermediate technical issues (hardware, software, access)
• Support employee onboarding and offboarding, including:
• Device setup and shipment (laptops, peripherals)
• Account creation and deactivation
• Access provisioning and removal
• Asset tracking
• Assist with management of tools such as Google Workspace, Zoom, and other SaaS platforms
• Perform password resets, access updates, and general user support
• Maintain and update IT documentation and processes
• Track and respond to support tickets in a timely manner
• Escalate more complex technical issues to external vendors or senior resources as needed
• Assist with basic device management (MDM tools, updates, troubleshooting)

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Support routine audits by ensuring systems and access lists are up to date
• Help maintain inventory of company equipment
  

Required Skills And Experience

• 1–3+ years of experience in IT support, help desk, or similar role
• Strong customer service mindset and communication skills
• Basic experience with:
• Google Workspace or similar
• macOS and/or Windows environments
• SaaS applications (Zoom, Slack, etc.)
• Ability to troubleshoot common technical issues independently
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, remote environment
• Willingness to learn and grow within an IT function
  

Nice To Have (Not Required)

• Experience with MDM tools (Jamf, Airwatch, etc.)
• Experience with SSO tools (Okta or similar)
• Exposure to ticketing systems
  
  

Enjoy Many Ria Health Benefits

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Become part of a mission-driven team delivering innovative, next-generation care for alcohol use disorder
• Grow professionally within a rapidly scaling tech-enabled healthcare organization
• Competitive compensation packages
• Comprehensive medical, dental, and vision insurance
• Paid time off (PTO) that supports work–life balance
• Remote and hybrid work options based on role and business needs
• Ongoing telehealth training, development, and learning opportunities
• This position is fully remote
  
  

EQUAL EMPLOYMENT OPPORTUNITY

Ria Health provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ria Health Vision

A world with accessible, compassionate, and effective treatments to reduce the burden of all those who suffer from Alcohol Use Disorder.

Ria Health Mission

We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.

Ria Health Values

Compassion – we promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.

Integrity – We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.

Teamwork – working together, we will achieve great things.

Embrace Change – we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.

Always Learning – We celebrate curiosity and discovery through development and research.

Pay Range $45,000.00 Annually to $55,000.00 Annually