Commercial Product Manager

Sinch is pioneering the way the world communicates. More than 175,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

About the role

The Commercial Product Manager at Sinch is the CEO of their product from a business perspective, ensuring that the innovative technology being built and services developed also drive revenue and strengthen the company's market position.

The scope of the role is the Operator Solutions expected to drive future growth and revenues, with an initial focus on RCS and CPaaS enablement for Mobile Network Operators (MNO). You will be pivotal in shaping the Sinch and industry transition from SMS & MMS to RCS and be an active thought leader in the market.

The role will be instrumental in shaping product vision, developing innovative commercial models, and building long-term relationships with global & regional partners, including, but not limited to, Mobile Network Operators.

Key responsibilities

The Commercial Product Manager focuses on how to make the product successful in the market, defining:

• Go-To-Market plan: Define and lead the entire strategy for launching and selling a product, including Ideal Customer Profiles (ICP).

• Evolve the portfolio by being the voice of the customers to adapt Sinch's offering to meet requirements.

• Profitability: Responsible for the product's profit and loss (P&L).

• Continuous improvements: Constantly analyze performance data to find ways to increase revenue and reduce costs.

• Be the subject matter expert on the competition, market trends, and what customers need and use the intelligence to directly shape the product's strategic direction and roadmap.

The role is ideally based at SINCH HQ in Stockholm, Sweden. We can consider support with relocation for this role.

About you

The role requires a strong mix of strategic thinking, commercial acumen, and technical understanding to shape the product vision, build global partnerships with MNOs, and drive profitability.

• Several years of experience from similar positions, preferably working with presales, products or carrier relations at MNO or a CPaaS player
• Deep expertise in RCS business messaging, OTT messaging, CPaaS MNO enablement.
• Solid knowledge of the messaging industry, including various communication channels such as SMS, MMS, Voice
• Proven ability to create GTM strategies, manage P&L, and translate market data into actionable plans

Our corporate language is English, please submit your application in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. For this role we are open to supporting relocation.

Our hiring process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us