AI Summary
Domaine is seeking an IT Support Specialist to provide internal technical support to employees, maintain IT systems, and assist with information security initiatives. The ideal candidate will have 2+ years of experience in IT support and a basic understanding of information security concepts. This is a full-time, remote position.
Key Highlights
Provide first-level IT support for all employees
Maintain Domaine's IT systems
Assist with information security initiatives
Key Responsibilities
Provide first-level IT support for all employees
Provide basic troubleshooting for cloud-based IT environments
Manage and support access to software licensing and third-party vendors
Technical Skills Required
Benefits & Perks
Remote-first culture
Continued education and personal development opportunities
Equal Opportunity employer
Job Description
Domaine is the world's largest independent Shopify design and development partner. We are a team of commerce experts dedicated to creating, building, and growing ambitious and beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.
The IT Support Specialist will be responsible for providing internal technical support to employees, maintaining Domaine’s IT systems, and assisting the Director, Operations & Systems with information security initiatives. This role is critical in ensuring all employees have the necessary technical resources to perform their jobs effectively while maintaining company-wide security standards and policies.
Responsibilities
- Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity
- Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence
- Act as first point of contact for company device users including troubleshooting, MDM administration, inventory management and software policies.
- Manage and support access to software licensing and third-party vendors including: auditing access & permissions, costs & renewals and identify redundancies
- Complete onboarding and offboarding tasks including device management and tooling access.
- Support the implementation, documentation and monitoring of company information security policies, ensuring our IT practices comply with regulatory and compliance standards.
- Maintain documentation for common IT issues and resolution procedures
- Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes
- Coordinate company’s InfoSec activities as required
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- 2+ years of experience in IT support, help desk, or similar role
- Bias to action with a focus on continuous improvement & scaling recurring IT & InfoSec tasks
- Basic understanding of information security concepts and best practices in a remote-first environment
- Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, JIRA, Confluence)
- Basic understanding of networking concepts
- Expertise in MacOS troubleshooting and support
- Excellent problem-solving and troubleshooting skills
- Strong written and verbal communication skills
- Experience with Security Assessments and Audits (eg: ISO 27001)
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
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- This position requires availability during core hours: Mon - Fri 10AM - 6PM EST
- This is a permanent, full-time condition
- It may require occasional evening and weekend work to address critical IT issues
- This position is fully remote
- Remote-first culture
- Continued education and personal development opportunities
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