AI Summary
Provide exceptional customer service, resolve platform-related issues, and ensure a seamless user experience. Ideal candidate is detail-oriented, tech-savvy, and passionate about helping customers succeed in a fast-paced digital environment. Strong communication skills and ability to work in a team environment.
Key Highlights
Manage customer inquiries via email, chat, and ticketing systems
Troubleshoot basic technical issues and escalate complex cases
Collaborate with internal teams to resolve customer concerns
Key Responsibilities
Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner
Provide accurate guidance on platform features, tracking, payments, and campaign-related matters
Troubleshoot basic technical issues and escalate complex cases to relevant internal teams
Monitor support tickets to ensure timely resolution within SLA
Assist affiliates and advertisers with onboarding and account setup
Maintain detailed records of customer interactions
Identify recurring issues and suggest process improvements
Collaborate with internal teams (Tech, Finance, Ops, Account Management) to resolve customer concerns
Contribute to knowledge base articles and FAQs
Technical Skills Required
Benefits & Perks
Relocation package
Remote work
Job Description
Involve Asia is seeking a proactive and customer-focused Customer Support Associate to deliver exceptional service to our affiliates and brand partners. This role is responsible for managing customer inquiries, resolving platform-related issues, and ensuring a seamless user experience.
The ideal candidate is detail-oriented, tech-savvy, and passionate about helping customers succeed in a fast-paced digital environment.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner
- Provide accurate guidance on platform features, tracking, payments, and campaign-related matters
- Troubleshoot basic technical issues and escalate complex cases to relevant internal teams
- Monitor support tickets to ensure timely resolution within SLA
- Assist affiliates and advertisers with onboarding and account setup
- Maintain detailed records of customer interactions
- Identify recurring issues and suggest process improvements
- Collaborate with internal teams (Tech, Finance, Ops, Account Management) to resolve customer concerns
- Contribute to knowledge base articles and FAQs
Looking to advance your Marketing & Sale career with relocation support? Explore Marketing & Sale Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.
- 1–2 years of experience in customer support, client servicing, or related role
- Strong verbal and written communication skills
- Excellent problem-solving and multitasking abilities
- Comfortable working with CRM systems and support tools
- High attention to detail and organizational skills
- Ability to work independently and in a team environment
- Experience in digital marketing, affiliate marketing, or tech platforms is a plus
- Proficient in Microsoft Office (Word, Excel & PowerPoint) & Google Workspace (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Forms, etc.)
- Adaptable to fast-changing environments and evolving job scopes
- Willingness to accept relocation, role changes, or reassignment based on business needs
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
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