We are seeking a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team. The role involves guiding new users through account creation, resolving complex login issues, and collaborating with AI tools. The ideal candidate has 1-2 years of experience in a remote customer-facing role and is comfortable with CRMs, Slack, and modern AI productivity tools.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Linkedin: https://www.linkedin.com/company/mindfriend
Location: 100% Remote
Job Type: Full-time / Part-time
About Mind Friend
At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.
Requirements
What You'll Do
- The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
- Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
- Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
- AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
Interested in remote work opportunities in Product Management? Discover Product Management Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
- The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
- Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
- Clear Communicator: Your writing is professional, warm, and free of typos
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
🏠 Remote Setup Requirements
- A quiet, dedicated workspace
- High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
- Comfortable using video for team syncs and occasional customer "guided setups."
- 100% Remote: Work from wherever you're most productive
- Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
- Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
Similar Jobs
Explore other opportunities that match your interests
SPECTRAFORCE
divihn integration inc
Senior Product Manager - FoodStorm
