Senior Systems Administrator and Client Relationship Lead

🚀 Systems Administrator & Client Relationship Lead (Senior)

🌎 Remote | LATAM

🏢 Solvo Global

🕒 Schedule: Monday to Friday - 8:00 am to 5:00 pm EST

💼 Level: Senior (10+ years)

🌐 English: C1 or higher

At Solvo Global, we’re looking for a Senior Systems Administrator & Client Relationship Lead who brings together deep technical expertise and a strong client experience mindset.

This role goes far beyond traditional IT support. You will be the trusted senior technical authority for a portfolio of sophisticated clients, owning both their technical environments and their day‑to‑day experience.

If you can diagnose a security incident, resolve it independently, and then explain exactly what happened to a non‑technical stakeholder—leaving them confident instead of confused—this role is for you.

🧩 Key Responsibilities

Technical Delivery • Own deployment, configuration, and lifecycle management of security tools

• Tier 2–3 support across macOS, networks, Google Workspace, and SaaS platforms

• Independently troubleshoot incidents with clear, client‑readable documentation

• Lead technical projects: migrations, security rollouts, network upgrades, compliance

• Automate workflows to reduce repetitive manual work

• Perform root‑cause analysis and implement long‑term fixes

• Support monitoring, patching, CVE remediation, and incident response

• Evaluate and introduce new platforms to the technology stack

• Perform system updates, backups, and security audits

Client Experience (Equally Important) • Act as the primary technical point of contact for assigned client accounts

• Translate complex technical concepts into plain, confident language

• Lead client‑facing meetings, project kickoffs, and reviews

• Collaborate with internal teams to elevate client communication standards

• Create and improve documentation with a strong client‑readability focus

• Proactively identify service improvements and communicate them clearly

✅ Requirements

Technical

1️⃣ 10+ years of experience in IT support, systems administration, and security projects

2️⃣ Strong macOS / Apple environment experience

3️⃣ Google Workspace administration for distributed teams

4️⃣ Hands‑on cybersecurity experience (Zero‑Trust / SaaS security tools)

5️⃣ Solid networking fundamentals (VPNs, firewalls, routing)

6️⃣ Experience with MDM tools (Jamf, Intune, or similar)

7️⃣ Proven experience leading security or SaaS implementations end‑to‑end

Client‑Facing

8️⃣ Experience as the primary point of contact for client accounts

9️⃣ Ability to explain technical issues in clear, non‑technical language

🔟 Strong client satisfaction, ownership mindset, and relationship management