IT Business Relationship Manager

Job Description

Savannah River National Laboratory (SRNL) is seeking to hire an IT Business Relationship Manager (BRM) to the CIO organization. The BRM serves as a strategic liaison between Information Technology and business units, ensuring alignment of IT services, initiatives, and investments with organizational goals. This role focuses on building strong partnerships, understanding business needs, and translating them into technology-enabled solutions that deliver measurable value. The BRM leverages key metrics and performance indicators to drive continuous improvement and ensure IT effectively supports evolving business needs.

Responsibilities

Business Partnership & Engagement

• Act as the primary IT point of contact for assigned business units
• Build and maintain strong, trust-based relationships with stakeholders
• Develop a deep understanding of business strategies, priorities, and challenges
• Proactively identify opportunities where IT can enable or enhance business outcomes
  
  

Demand & Portfolio Management

• Capture, evaluate, and prioritize business demand for IT services and projects
• Collaborate with stakeholders to define business cases and value propositions
• Align demand with IT strategy, capacity, and funding constraints
• Support portfolio planning and roadmap development
  
  

Strategic Alignment

• Ensure IT initiatives are aligned with enterprise goals and business strategies
• Communicate IT strategy, capabilities, and roadmap to business stakeholders
• Advocate for business needs within IT and ensure transparency on priorities
  
  

Performance Management & Metrics

• Define, track, and report on key performance indicators (KPIs) and metrics to measure IT effectiveness and business value delivery
• Use data-driven insights to identify trends, gaps, and opportunities for improvement
• Partner with stakeholders to align KPIs with business objectives and desired outcomes
• Drive continuous improvement initiatives based on performance results
  
  

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Service & Performance Management

• Monitor and communicate the performance of IT services to business partners
• Ensure service levels meet agreed expectations and drive continuous improvement
• Facilitate issue resolution and escalation as needed
  
  

Governance & Communication

• Participate in governance forums, steering committees, and planning sessions
• Ensure clear, consistent communication between IT and business units
• Support financial transparency, including budgeting and cost management discussions
  
  

Workforce & Capability Planning

• Assess resource needs based on business demand, project pipeline, and strategic priorities
• Partner with IT leadership to ensure adequate staffing levels and appropriate skill sets
• Provide input into workforce planning, capacity management, and vendor support strategies
  
  

ERP & Center of Excellence (CoE) Enablement

• Support the development and implementation of ERP Center of Excellence (CoE) strategies
• Promote standardization, best practices, and governance across ERP-related initiatives
• Collaborate with functional and technical teams to drive consistency and efficiency in ERP processes
• Help ensure ERP investments deliver sustained business value
  
  

Change Enablement

• Support organizational change management related to IT initiatives

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• Help drive adoption of new systems, tools, and processes
• Ensure business readiness for technology changes
  
  

Key Attributes

• Trusted advisor mindset
• Customer-focused and value-driven
• Data-driven and results-oriented
• Collaborative and influential
• Proactive with the ability to manage ambiguity and competing priorities
  
  

Skills & Competencies

• Strong business acumen and strategic thinking
• Excellent communication, presentation, and interpersonal skills
• Ability to translate technical concepts into business-friendly language
• Experience with demand management, portfolio management, and governance processes
• Strong analytical skills with experience using metrics and KPIs to drive decisions
• Strong problem-solving and conflict resolution skills
  
  

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or related field 7+ years of experience in IT, business analysis, or relationship management
• Experience working with cross-functional teams and senior stakeholders
  
  

Preferred Qualifications

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• Experience supporting ERP systems and enterprise applications preferred
• Knowledge of IT service management frameworks (e.g., ITIL) preferred
  
  

About Us

"We put science to work!"

Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy’s (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation’s environmental, energy, and national security challenges.

Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.

Some of the *Benefits offered to employees include:

• Benefits vary based upon employment status
• Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
• Short- & Long-Term Disability (company paid)
• Life Insurance Non-Contributary 1X salary (company paid)
• AD&D Non-contributary 1x salary (company paid)
• Savings & Investment plan:
• Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
• Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
• Contributory Life Insurance up to 5x Salary with $1M Cap
• Contributory AD&D (employee, spouse and children)
• Paid Time Off
• Employee Assistance Plan
• SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions.
  

For more information about our benefits, working here, and living here, visit the “About” tab at www.srnl.doe.gov .

BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.

About The Team

Chief Information Office (CIO) team supports SRNL in achieving mission and business goals of this National Laboratory. Our team provides digital solutions along with virtual infrastructure. Dynamic team providing growth opportunity to support cutting edge research and development and solve nation state problems. Ability to work across multiple federal customers. Solutions range from commercial off the shelf and custom written including cloud based solutions.