Join IDR, Inc. as a Senior Product Manager to develop AI-powered solutions for emergency call center operations. Define and own the product vision, strategy, and roadmap for Agent Assistance capabilities. Drive initiatives through full Product Lifecycle Management stages from concept to launch.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
IDR is seeking a Senior Product Manager to join one of our top clients for a fully remote opportunity. This role focuses on developing AI-powered solutions designed to enhance emergency call center operations, offering the chance to work on mission-critical SaaS products that impact public safety outcomes.
Position Overview for the Senior Product Manager:
- Define and own the product vision, strategy, and roadmap for Agent Assistance capabilities
- Deliver AI-driven features that support real-time workflows for call takers and frontline agents
- Maintain an outcome-based roadmap (Now / Next / Later) aligned to business value and customer impact
- Drive initiatives through full Product Lifecycle Management stages from concept to launch
- Create and maintain key artifacts including PRDs, business cases, and release readiness documentation
Requirements for the Senior Product Manager:
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- 7+ years of product management experience, ideally in SaaS or mission-critical environments
- Proven track record owning complex, user-facing products from concept through launch
- Strong experience leading cross-functional initiatives with measurable business outcomes
- Experience building business cases, including market analysis, ROI projections, and compliance considerations
- Familiarity with AI-driven products, workflows, or decision-support systems
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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