Design Operations Manager

Job Description: Manager, Design Operations (DesignOps) Leader

Overview

We are seeking experienced, strategic, and empathetic Design Operations to elevate our design organization's culture, processes, and cross-functional impact. As a key leader in pioneering the adoption of lean product practices, this leader will drive operational excellence, nurture team growth, and champion programs-including our design system-that enable scalable, consistent, and innovative product experiences.

Key Responsibilities

• Team Culture & People Development
• Foster a collaborative, inclusive, and high-performing team culture that attracts, retains, and grows top design talent.
• Mentor DesignOps team members and empower designers to do their best work.
• Process & Program Management
• Architect, implement, and optimize design processes that unlock efficiency and quality at scale.
• Lead strategic initiatives, end-to-end, ensuring seamless integration within design and partner teams.
• Deliver proven results managing multiple concurrent design programs across organizations, ensuring alignment with strategic objectives and on-time delivery.
• Pioneer Lean Product Process
• Serve as a key leader driving the organization-wide adoption of lean product processes.
• Champion lean methodologies in collaboration with product, engineering, and business stakeholders to enable rapid, value-driven delivery and continuous improvement.

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• Guide teams in applying lean principles to product development workflows, and embed best practices in culture, process, and mindset.
• Stakeholder Management
• Build strong, trust-based relationships with cross-functional partners-including Product, Engineering, Marketing, Business, and other key internal stakeholders.
• Proactively champion UX best practices and influence stakeholders to ensure organizational alignment with user-centered design principles and operational excellence.
• Workshops & Cross-Functional Socialization
• Plan and facilitate workshops that drive alignment, solve problems, and inspire innovation across multidisciplinary product teams.
• Advocate for design excellence and process discipline to promote shared understanding and enthusiasm for design-led thinking.
• Design System Execution & Evangelism
• Oversee the rollout and ongoing adoption of our design system.
• Partner with design and engineering to ensure system responsiveness and usability meet the highest standards.
• Socialize the value and usage of the design system throughout the organization via demos, onboarding, and ongoing education.
  

Qualifications & Experience

• Required
• Minimum 6+ years in design, UX, or product roles.
• Minimum 1+ years in people management and leadership roles, including direct people management for multi-disciplinary design or product teams.
• Proven record of successfully managing multiple large-scale, cross-functional design programs simultaneously across organizations.
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available
• Operational Mastery
• Demonstrated expertise in building and scaling design programs and processes for high-velocity product or digital teams.
• Deep experience with lean product or agile methodologies and a change-maker mindset for driving their adoption.
• Design System Leadership
• Hands-on experience supporting or leading design system initiatives-including cross-functional, multi-team implementation.
• Facilitation & Communication

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• Skilled at running collaborative workshops, facilitating complex discussions, and championing change in a fast-paced environment.
• Exceptional verbal and written communication skills, with a proven ability to align diverse groups around common goals.
• Stakeholder Influence
• Track record of successfully managing complex stakeholder landscapes and influencing at all organization levels-including executives, designers, engineers, product managers, marketing, and business functions.
  

You'll Succeed Here If You...

• Are passionate about scaling design impact through process, systems, and people.
• Thrive in environments where people, processes, and outcomes are equally important.
• Get energy from building bridges between teams and inspiring organization-wide transformation.
  
  

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $232,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html