Remote IT support role focused on managing client environments, resolving technical issues, and ensuring systems remain secure and stable. Provide technical assistance, troubleshoot hardware and software issues, and maintain system security and stability. 5+ years of experience in IT support or MSP environment required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
To Apply please fill in this form : https://wkf.ms/4sPmBjC
IT Administrator / IT Support Engineer (Remote)
Company: GS IT Services
Location: Remote
Experience: 5+ years
Role Overview
This is a fully remote IT support role focused on managing client environments, resolving technical issues, and ensuring systems remain secure and stable.
You will handle support tickets, monitor systems, and work closely with internal teams while supporting clients across cloud and on-prem environments.
Key Responsibilities
IT Support & Ticket Management
- Provide remote IT support to clients via ticketing systems
- Diagnose and resolve hardware, software, and network issues
- Manage and update tickets within SLA timelines
- Support users with Microsoft 365, email, and access issues
Server & Cloud Management
- Maintain and support Windows Server environments
- Assist with cloud infrastructure (Azure / Microsoft 365)
- Perform system updates, patching, and monitoring
- Support virtual environments and remote infrastructure
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Backup & Disaster Recovery
- Monitor and manage backup systems (e.g. Cove Backup)
- Perform backup verification and data restoration
- Ensure systems are ready for disaster recovery scenarios
Cybersecurity & Monitoring
- Work with endpoint protection tools (e.g. SentinelOne)
- Monitor alerts and respond to security incidents
- Apply security best practices and system hardening
- Support patching and vulnerability management
Tools & Documentation
- Use MSP tools such as:
- N-able (N-central, Cove Backup)
- MSP ticketing platforms
- Maintain clear documentation and ticket updates
- Proactively monitor systems and resolve alerts
Required Skills & Experience
Technical Skills
Strong knowledge of:
Windows Server (administration & troubleshooting)
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Microsoft 365 (user and admin support)
Networking basics (DNS, DHCP, VPNs)
Experience with backup, restore, and system monitoring
Experience
Experience working in an IT support or MSP environment
Hands-on experience with ticketing systems and SLA-driven support
Ability to work independently in a remote setup
Soft Skills
Strong communication skills (written and verbal)
Good problem-solving and troubleshooting ability
Ability to manage time, priorities, and multiple tickets
Clear documentation and reporting skills
Preferred (Nice to Have)
Experience with N-able tools (N-central, Cove Backup)
Exposure to Azure / cloud environments
Basic understanding of cybersecurity practices
Key Success Indicators
Timely resolution of support tickets
High system uptime and reliability
Clear and consistent communication with clients
Strong ownership and follow-through
To Apply please fill in this form : https://wkf.ms/4sPmBjC
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