Service Desk Engineer Level 2

Service Desk Engineer – Level 2
Location: Canberra
Salary: $75,000-$120,000 + Super (Depending on Experience)
This role requires Australian Citizenship 

Are you ready to take the next step in your IT career? We’re looking for a motivated Systems Administrator who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about delivering exceptional customer service.

About the Role:
As part of the Service team, you’ll act as a second point of contact for incoming support requests, providing timely and effective resolution across a wide range of technologies. You’ll handle escalations, assist junior staff, and ensure high-quality service delivery from first response through to resolution. This is a hands-on role that combines technical expertise with strong communication skills and a customer-first mindset.

What You’ll Do

• Provide support across applications, networking, cloud, and infrastructure
• Escalate complex issues to senior engineers when required
• Respond to and resolve Level 2 tickets within agreed SLAs
• Deliver both remote and onsite support to clients across varied industries
• Mentor junior team members and contribute to knowledge sharing

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• Participate in the after-hours support roster as part of a rotation
• Maintain accurate records and documentation in the service management system

What We’re Looking For

• 2+ years’ experience in a similar role, ideally within an MSP environment
• Strong technical knowledge across Microsoft, Azure, networking, and virtualisation technologies
• Exposure to security tools, MDM, cloud platforms, and backup/recovery solutions
• Excellent time management and problem-solving abilities

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• Strong communication skills and a genuine commitment to customer service
• Flexibility and resilience in a changing, fast-paced environment
• Eligible for baseline security clearance (sponsorship available if required)

Desirable Skills & Certifications

• ITIL Foundation, Microsoft, or vendor certifications (VMware, Nutanix, Fortinet, etc.)
• Experience with Windows Server, Active Directory, Exchange, and VMware

Why Join

• Opportunities for career development and training, including certification support
• A collaborative, team-oriented culture where people enjoy coming to work
• Exposure to diverse industries and cutting-edge technologies
• A supportive environment that values growth, accountability, and innovation

If you’re a proactive IT professional who enjoys both technical problem-solving and working closely with clients, we’d love to hear from you.

Hit "Apply Now" or send your resume to Lucy.blumer@Emanatetechnology.com for more information.


We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.