Customer Success Manager - Telecom Partners

 Customer Success Manager

#CEOR-2026-CSM09

🚀 About the Role (Your Impact)

As a Customer Success Manager, you will be the bridge between our high-tier telecom partners and our innovative HR technology solutions. Your impact will be felt directly through increased client retention, the expansion of our service footprint within the telecom sector, and the continuous improvement of the user journey.

🏋️ Responsibilities

• Strategic Account Mapping: Develop and execute multi-year success plans for Tier-1 telecom providers, identifying key stakeholders from HR Directors to CTOs to ensure deep organizational integration.
• Churn Mitigation & Risk Management: Proactively monitor account health scores and engagement metrics to identify "at-risk" clients; design and implement turnaround strategies before renewal cycles.
• Product Synergy & Feedback Loop: Collate technical requirements specific to the telecom industry (e.g., high-volume workforce scaling or specialized contractor compliance) and relay them to our product team to influence the Citizen EOR roadmap.
• Onboarding Orchestration: Lead the transition phase for new enterprise clients, ensuring that their internal teams are fully trained on our HR technology platforms and that data migration is seamless.
• Regulatory Advocacy: Act as a subject matter expert on regional labor compliance and EOR benefits, guiding telecom clients through the complexities of workforce mobility in the GCC.
• Value Realization Reporting: Quantify the ROI of our partnership by delivering data-driven reports that highlight cost savings, time-to-hire improvements, and reduced administrative burdens.
• Community & Advocacy Building: Cultivate "Brand Champions" within your client portfolio to participate in case studies, webinars, and peer-to-peer networking events hosted by Citizen EOR.

🎓 Qualifications

• Education: Bachelor’s degree in Business, Supply Chain Management, Engineering, or Computer Science.

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• Experience: 3+ years in operations, logistics, or warehouse management—ideally within Q-Commerce, Food Tech, or E-commerce.
• Technical Savvy: Proficiency in Excel (Data Analysis), SQL (basic), and experience navigating Warehouse Management Systems (WMS).
• Leadership: Ability to lead diverse, fast-moving teams under pressure in a 24/7 operational environment.

✨ Nice to Have

• Experience with CRM software (Salesforce, HubSpot or others).
• Multilingual Fluency: Proficiency in English is required; however, candidates with professional working knowledge of Arabic, Filipino, Hindi, Urdu, or Bengali will be given strong priority to better serve our diverse regional landscape.

💰 Compensation and Benefit Package

• Tax-Free Salary: Competitive base salary (AED 8,200 – 9,600 per month, based on experience).
• Incentive Plan: Monthly and quarterly performance-based commission structure.
• Standard GCC Benefits: Comprehensive health insurance, annual airfare allowance to your home country, and end-of-service gratuity.
• Work-Life Balance: Reduced working hours during Ramadan (as per UAE Labour Law 2026) and hybrid work flexibility.

Relocation Support

For visionaries currently based outside the UAE, Citizen EOR provides end-to-end relocation, immigration, and visa support. We handle the paperwork, housing search assistance, and flight booking to ensure a smooth and stress-free transition to Dubai.

👉 How to Apply

You have two convenient ways to submit your application:

Option 1: Email Submission

Send your updated CV directly to our recruitment team.

• 📨 Send your CV to: jobs@citizeneor.com
• 📌 Email Subject:  Customer Success Manager - #CEOR-2026-CSM09

Option 2: LinkedIn Quick Apply

If you prefer to use your professional profile, you can utilize our Quick Apply feature directly on LinkedIn. Search for the Citizen EOR company page to find the live job posting and hit the "Apply" button to submit your credentials instantly.

⚠️Information collected and processed as part of your Citizen Careers profile, and any job applications you choose to submit is subject to Citizen's Applicant and Candidate Privacy Policy.

Citizen EOR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, age, or disability.

To ensure a smooth, compliant, and uninterrupted immigration process after a final job offer is issued, Citizen requires a refundable holding amount (escrow deposit) from selected candidates. To know more about it please read Contingency / Holding Deposit Policy (Escrow Deposit)

📢 Notice to Recruitment Agencies & Search Firms: Citizen EOR does not accept unsolicited resumes from recruitment agencies, headhunters, or third-party firms. Please refrain from forwarding CVs or candidate profiles to our jobs alias, Citizen EOR employees, or any of our physical office locations. Any unsolicited resumes sent to us will be considered the sole property of Citizen EOR and HR Technology.

📰 Citizen EOR (by Citizen HR and EOR) is a premier Employer of Record and HR technology partner dedicated to simplifying global expansion. We bridge the gap between world-class talent and the Middle East’s most ambitious projects.

At Citizen EOR, we pride ourselves on offering a market-leading compensation and benefit package designed to attract and retain the best in the industry. For our international talent, we provide comprehensive relocation support—facilitating every step of the journey for those moving to Dubai to ensure a smooth, stress-free transition into their new life and career.