Provide professional customer service, coordinate with warehouse and ground handling agents, and ensure compliance to regulations and procedures. The role requires a good command of English language, logistics or customer service training, and experience in customer service and/or operations. The ideal candidate is initiative, reliable, and quality-oriented with a professional attitude.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Boost your career with Swiss WorldCargo!
Drive commercial success through exceptional customer service, smart cargo solutions, and close coordination between sales and operations.
Join us and help shape the future of air cargo — apply now.
Tasks
The Customer Sales and Service Agent is responsible for:
- Provide professional customer service to cargo clients in the respective sales area
- Local sales teams, other departments, head office, other stations in the network, handling agents (e.g. loading of exports)
- Co-ordinate with warehouse and ground handling agents or load control to ensure operations run smooth and the highest quality standards are met (e.g. flown as booked levels, maximize capacity utilization).
- Handling agent supervision: Ensure compliance to regulations, procedures and instructions (e.g. CHM, AHM, DG…)
- Take proactive action when operational constraints are expected. Irregularity prevention/mitigation also during eventsof “force majeure” (e.g. strikes, weather influence, aircraft change, etc.)
- Perform all other duties assigned or delegated by supervisors
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- Family Policy
- 401k plan
- Short Disability
- Long Disability
- Education
- Employee Assistance Program
- up to 60 Sick Days
- 15-20 Vacation Days
- Flex Holidays
- Healthcare
- Life Insurance
- Commuter Benefits
- Flight privileges
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
To be successful in this role, you will need to have a combination of the below requirements:
- Associates degree preferred
- Good command of English language: fluent in speaking and writing
- Any other languages are of advantage
- Logistics or customer service training is an asset
- Experience in customer service and/or operations
- Ideally experienced in air cargo / logistics and/or aviation environment
- Good MS office user knowledge: Word, Excel, PowerPoint
- Initiative, reliable and quality oriented working attitude
- Professional attitude with internal and external interfaces
- Impeccable customer service attitude
- Comfortable working in a challenging but exciting business environment
- Ability to convincingly promote the quality image of Swiss WorldCargo
- Must possess a legal work permit in the U.S.
- CV/Resume required
- Company may provide relocation assistance
Interested in relocating to United State? Check out our comprehensive Relocation Jobs in United State page with detailed relocation packages and benefits.
recruitment.mex@dlh.de
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