Join a fast-paced production support team as a System Engineer. Monitor and respond to platform alerts, diagnose and troubleshoot system issues, and collaborate with development and operations teams. 2-5 years of experience in a technical role required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
System Engineer
Fully Remote EU - Working US Hours
6 Month Contract + Potential Extensions
Role Overview:
We are seeking a proactive and versatile System Engineer to join a fast-paced production support team. This role focuses on incident management, system monitoring, and platform stability rather than deep specialization in DevOps or Cloud.
If you are a motivated mid-level developer (2–5 years of experience) eager to grow across different technical domains, thrive under SLA expectations, and enjoy problem-solving in a collaborative environment, this opportunity is for you
Key Responsibilities:
Incident Management
- Monitor and respond to platform alerts based on priority and SLAs
- Diagnose, troubleshoot, and resolve system issues across multiple environments
- Collect and analyze logs from monitoring tools
- Perform root cause analysis and ensure timely resolution
- Document issues, debugging steps, and solutions in ticketing systems
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Documentation & Process
- Maintain and update knowledge base articles in Confluence
- Create clear technical procedures and standard operating procedures (SOPs)
Cross-Team Collaboration
- Work closely with development, infrastructure, and operations teams
- Define escalation paths and ownership for incidents
- Translate complex technical issues into clear reports and actionable insights
Technical Development & Automation
- Write scripts for automation, monitoring, and testing (Python, Shell, Java)
- Support internal tools and platform enhancements
- Contribute to small-scale feature development and system improvements
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Technical Skills & Requirements:
- 2–5 years of experience in a technical role, preferably as a developer or system engineer
- Experience with ticketing systems (ServiceNow, JIRA) and monitoring tools (New Relic)
- Strong scripting/programming skills (Python, Java, Shell)
- System administration and troubleshooting expertise (Ubuntu/Linux environments)
- Familiarity with infrastructure and orchestration tools: Kubernetes, ArgoCD, Terraform
- Comfortable working across multiple technical domains
- Proactive mindset and ability to work under SLA expectations
- Strong communication skills; experience with Slack, Teams
- Knowledge of system security and performance best practices
If you would like immediate consideration, please send me an updated CV/contact details to jcaria@redglobal.com so we can discuss further or reach out to me through LinkedIn.
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