Training Specialist

About Magic

Magic is a leading modern outsourcing platform connecting SMBs to high-quality remote workers, from SDRs to virtual assistants. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Background

Our company came out of Y Combinator in 2015. Since then, we've grown to 1000+ remote workers, with strong venture backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and the US time zones.

Why does this role exist?

We are seeking a dynamic Training Specialist to join our team, responsible for ensuring optimal matches between Executive Assistants (EAs) and clients through comprehensive assessment, training, and interview preparation. This role combines talent development expertise with a deep understanding of executive support dynamics to maximize placement success rates. 

The Impact You'll Make:

EA Assessment & Development

• Evaluate Executive Assistant candidates' skills, competencies, and readiness for executive support roles
• Conduct thorough assessments to identify strengths and areas for development
• Provide targeted skill-building recommendations based on assessment results

Interview Preparation & Coaching

• Conduct mock interviews and provide targeted feedback to improve performance
• Coach EAs on professional presentation, communication skills, and value articulation

Training Program Development & Delivery

• Create and facilitate interactive training sessions and workshops
• Design realistic simulations to test problem-solving, multitasking, and client interaction skills
• Develop role-playing scenarios that mirror real executive assistant challenges
• Lead group discussions and facilitate peer learning opportunities

Skills, Knowledge and Expertise



Required Qualifications

• Minimum 2 years of experience in training, coaching, or talent development
• Minimum 1 year of recent experience as a VA/EA working with US clients
• Must be comfortable working from Monday - Friday at 9:00 pm - 6:00 am PHT
• Proficiency with Google Suite, Discord, and Slack for training delivery and coordination
• Exceptional presentation skills and knowledge of Google Slides, Canva, and related software
• Strong communication skills with the ability to provide context and consider audience impact
• Solid understanding of different training/learning styles and strategies
• Experience in conducting mock interviews and providing constructive feedback
• Experience in problem-solving and conflict resolution
• Highly organized with superior attention to detail

Your superpowers are...

• Flexibility and adaptability to step into various training scenarios
• Strong rapport-building skills with trainees and team members
• Ability to maintain high training standards under short-notice circumstances
• Clear and effective communication across different audiences
• Independent work capability with strong planning skills
• Quick learning ability to adapt to fast-paced environments
• Conflict resolution skills with proven success
• Breaking down complex concepts for different learning styles
• Natural coaching mindset with patience for professional development

You should apply if...

• You thrive in flexible, on-demand work environments
• You enjoy helping others learn and develop professional skills
• You're comfortable creating and delivering mock interview sessions
• You can design realistic simulations and role-playing scenarios
• You have experience facilitating group discussions and workshops
• You want to contribute to developing the next generation of Executive Assistants
• You're excited about supporting a growing training organization
• You're passionate about helping EAs succeed in client interviews