AI Summary
Responsible for managing the customer service department, achieving market objectives, and optimizing distribution processes. Ensures proper product distribution, on-time delivery, and maintains optimal stock levels. Leads projects to improve interactions with company partners and implements digital labeling processes.
Key Highlights
Manage customer service department to achieve market objectives
Optimize distribution processes and ensure on-time delivery
Lead projects to improve interactions with company partners
Key Responsibilities
Organizing and managing the work of the customer service department
Ensuring proper distribution of products across sales channels
Managing processes and training personnel in external warehouses
Analyzing the performance of current suppliers
Leading projects aimed at optimizing and/or automating processes
Managing customs clearance and certification processes in the market
Managing cross-departmental collaboration for digital labeling processes
Managing the budget of the division
Technical Skills Required
Benefits & Perks
Extended social package
Life insurance
Insurance from critical illnesses
Additional payment for preschool development of children
Employee Assistance Program (financial, psychological and legal consultations)
Relocation support available
Top Employer Global award
Equal Pay certificate
Job Description
Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
This position is based in Tashkent, Uzbekistan
Your Day-to-day
- Organizing and managing the work of the customer service department to achieve market objectives.
- Ensuring proper distribution of products across sales channels, on-time delivery, and maintaining optimal stock levels at regional warehouses and sales points.
- Organizing and coordinating the work of external warehouses, ensuring compliance with company standards, managing processes, and training personnel.
- Analyzing the performance of current suppliers in terms of flexibility, pricing (in collaboration with the purchasing department), and agreed-upon KPIs and SLAs.
- Leading projects aimed at optimizing and/or automating processes for economic efficiency, as well as projects to improve interactions with company partners.
- Overseeing customs clearance and certification processes in the market.
- Managing cross-departmental collaboration to implement and support processes for digital labeling in compliance with legislative requirements.
- Cooperating with various internal departments and external partners to ensure effective operations in the customer service department through proper coordination, communication, and information sharing.
- Participating in or leading global/local initiatives to implement PMI strategies. Managing the division's budget.
- Managing, directing, and developing the team.
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- Higher education in business administration, supply chain management, or related fields.
- At least 10 years of experience in a similar leadership position in supply chain management (experience in FMCG, distribution companies, including those with products requiring digital labeling, is an advantage).
- Project management skills and experience.
- Knowledge of financial principles.
- People management skills.
- English proficiency at an upper intermediate or higher level is preferable.
- Advanced knowledge of Microsoft Office (Excel/PowerPoint), Power BI.
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
- An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
- An opportunity to build an international career and for cross-functional moves.
- Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more.
- Relocation support can be dicussed
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