Product Operations Manager

Department: Product

Location: Remote

Compensation: $113,000 - $126,000 / year

Description

About UsHealthcare today is nothing short of amazing. Yet all of it only works when people connect with it. And too often, they don’t. Healthcare can be impersonal. Confusing. All elbows. The record scratch at life’s party. We’re here to help connect healthcare with the people who need it. Which is everyone. How? By listening. Collaborating. And inspiring.

Icario is the leading health action company that deeply understands people, giving our clients the data and tools they need to reach further, overcome barriers, personalize outreach, and connect with people like they’re human. Using whole person data, behavioral science, and digital-first omnichannel pathways, we build long-term value for our customers by helping them put people first and deliver better outcomes faster. This is healthcare that knows us, meets us where we are, has a relationship with us, anticipates our needs, and smoothly and consistently connects us with the right care. This is healthcare that helps everyone live better. Ultimately, our mission is to help move people to do things that are good for them! We’re excited about the path ahead—are you ready to make the world a healthier place, one person at a time?

About the RoleIn this role, you will own the prioritization, coordination, and operational execution of omni-channel engagement program launches and ongoing change requests across our book of business. You’ll work cross functionally with Product Management, Engineering, BI, Operations, and Client-facing teams to translate program scope into clear delivery plans, identify what can be delivered out-of-the-box versus what requires additional development, and proactively manage dependencies, timelines, and tradeoffs.

To be successful, you’ll bring strong requirements discipline and portfolio management—capturing and shaping new capability needs with Product, leading reporting enhancements with BI, and preparing and representing your portfolio in quarterly planning to align business priorities with delivery capacity. You’ll also support and continuously improve the operating system that enables scalable execution as we evolve from a services-led delivery model to a technology-driven platform, ensuring stakeholders have consistent visibility into priorities, progress, risks, and upcoming launches. In this position you will report directly to the Senior Director, Product Operations in our Product Team.

As part of this role, you are expected to:

• Comply with Icario's compliance and security policies, complete all required training, and safeguard the confidentiality, integrity, and availability of Icario's PHI and PII.
• Embody Icario’s values

For positions offering fully remote flexibility, please keep in mind all Icario employees must live within the United States full time. All employee work conducted for Icario must be performed within the United States. Some exceptions for temporarily working outside the U.S. may be made on a case-by-case basis subject to approval under the condition work involved does not include accessing PHI.

Why We Need You

Program Launch & Change Management

• Maintain a single, prioritized view of client onboarding initiatives and program change requests to guide strategic decision-making and sequencing across competing priorities.
• Establish and apply transparent prioritization criteria to guide tradeoffs when demand exceeds capacity.
• Ensure visibility of program risk, conflicts, and resource constraints to inform decision making.
  

Quarterly Planning Preparation & Representation

• Translate approved onboarding and program change requests into scoped, sequenced work aligned to Engineering capacity.
• Identify cross-functional dependencies and risks before work is committed to a quarter.
• Partner with Engineering, Product Management, Operations and client teams to assess timelines and capacity, recommending tradeoffs grounded in impact and risk.

Program Definition & Product Alignment

• Assess what can be delivered via existing configuration or out-of-the-box capabilities versus what requires new or custom development.

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• Clearly articulate implications of custom development, scalability considerations, and downstream product impact.
• Ensure incoming work is clearly defined, appropriately scoped, and aligned to measurable business outcomes (revenue, compliance, client impact).
• Partner with Engineering to ensure requirements, workflows, edge cases, and acceptance criteria are actionable and clear.
• Support Discovery, Execution & Stakeholder Alignment
• Partner with stakeholders and Engineering to ensure programs and program changes are fully understood and actionable, providing guidance on business rules, edge cases and acceptance considerations.
• Maintain working-level alignment with cross-functional stakeholders to ensure smooth execution.
• Surface risks, dependencies, or gaps early, recommending scope or prioritization adjustments, as needed.

Reporting Ownership

• Lead intake, prioritization, and delivery of reporting changes tied to program execution, compliance, and performance.
• Define and maintain clear reporting requirements, including KPIs, data definitions, and business rules, ensuring alignment across stakeholders.
• Partner closely with BI and Engineering to design and implement reporting solutions that reduce manual
  effort, close gaps, and improve data consistency.
• Identify opportunities for new reporting capabilities or enhancements to support program needs and manage delivery from concept through production.
• Leverage knowledge of FFP data products to investigate data issues and ensure accurate, consistent reporting across programs.

Support Operating Model & Scalable Delivery

• Assist in establishing lightweight, scalable processes for intake, prioritization, scoping, launch readiness, and post-launch follow-up.
• Support creation of dashboards and cadences that improve predictability and visibility.
• Partner with leadership to implement process improvements.
  
  

What We'll Love About You

At Icario, we’re not looking for the impossible, just the exceptional. If you meet a combination of the listed skills
below, we encourage you to apply!

• 3–6 years of professional experience in Product Ownership or closely related roles (Product Operations,
• Business Analysis, Implementation, or Consulting) with strong product ownership exposure.

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• Bachelor’s degree required; MBA or MPH preferred.
• Proven experience across the product lifecycle, including new product development, implementation/training, and strategic planning; healthcare industry experience preferred.
• Demonstrated experience with technology and product expansion in the healthcare industry.
• Strong leadership and problem-solving skills, with the ability to own processes, influence crossfunctional teams, and drive results through earned authority.
• Comfortable with ambiguity and rapid iteration, particularly in new product development and fastgrowing environments.
• Ability to work independently in undefined or evolving spaces.
• Excellent written and verbal communication skills, including the ability to distill complex concepts for varied audiences.
• Familiarity with healthcare data products and reporting systems, with the ability to investigate data discrepancies and ensure consistency preferred
  
  

What You'll Love About Us

• 4+ weeks PTO, Summer PTO, and unlimited Health & Wellness PTO
• Competitive benefits package including: medical, dental, vision, disability, FSA, HSA, pet insurance, and more
• Generous 401k program with company match
• Company paid parental leave
• Work-life harmony
• $1,000 employee referral bonus program
• Fully remote & hybrid working models with office locations in Minneapolis, MN & Birmingham, AL
• The list goes on, apply to learn more!
  

JOIN US
Want to learn more about us? Visit us at icariohealth.com.

Icario is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by including this in the Personal Summary section of your application.

Icario is proud to be an Equal Opportunity Employer. We strive to empower an inclusive workplace culture that maximizes every employee’s contribution; widens the leadership pipeline; and ultimately increases the quality of our ideas, products, and our collective mindset. The intersection of opinions and experiences is made stronger by the power of different voices, ideas, and perspectives. By championing a culture of fairness and belonging in our workforce and workplace, we're helping ensure we can meet the challenges of the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. As this role has exposure to confidential information, a background check will be conducted upon acceptance of this role.