Support U.S. Army 365 end users by providing Tier II/III technical support for Azure Identity Management, Azure Identity Protection, and Office 365 Identity services. Troubleshoot complex identity issues and strengthen authentication and access controls. Collaborate with technical teams to maintain compliance and operational readiness.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Job ID: 2600953
Location: REMOTE WORK, AL, US
Date Posted: 2026-01-30
Category: Information Technology
Subcategory: Cloud Comp Engr
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: Yes
Description
SAIC is seeking a, Fully Remote, Azure Identity and Access Management (IAM) Engineer to support the U.S. Army 365 (A365) end users by providing Tier II/III technical support to deliver expertise in Azure Identity Management, Azure Identity Protection, and Office 365 Identity services, ensuring that Army customers' data remain secure and protected across both hybrid and cloud environments. You will troubleshoot complex identity issues, strengthen authentication and access controls, and collaborate with technical teams to maintain compliance and operational readiness.
NOTE: This is a fully Remote / Work from Home position.
JOB DESCRIPTION:
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- Diagnose, troubleshoot, and resolve Tier II/III support tickets involving Azure Active Directory (Entra ID), identity synchronization technologies, authentication and authorization services, and O365 identity management.
- Administer Identity Management, Federation, Security Management, Role-Based Access Control (RBAC), Permissions Management, and Multi-Factor Authentication (MFA).
- Manage and troubleshoot ADFS, Azure AD Connect, Conditional Access, Single Sign-On (SSO), SCIM, and PIV/credential management systems.
- Implement and enforce identity governance policies aligned with DoD and Zero Trust principles.
- Monitor and respond to identity-related security incidents.
- Create and maintain technical documentation and knowledge base articles.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor's and five (5)+ years of related experience; additional four (4) years of experience accepted in lieu of degree.
- Strong expertise in Azure Compute (IaaS), Azure Stack Hub, and Azure Edge/Devices.
- Deep knowledge of enterprise identity protocols (Kerberos, PKI, OAuth, SAML, WS-Fed).
- Hands-on experience with ADFS, Azure AD Connect, Conditional Access, SSO, SCIM, MFA, and credential management systems.
- Proficiency with PowerShell scripting for automation and troubleshooting.
- Demonstrated experience with AESMP or comparable ITSM platforms (e.g., ServiceNow, BMC Remedy, etc).
- Experience with DoD O365 tenants (Army 365, GCC High, or DoD environments).
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- Intermediate level Microsoft 365 Certifications (SC - 300, SC - 401, AZ -104).
- DoD 8140 IAT certification, Level I or higher, such as A+ CE, Network+ CE, Security+ CE, etc.
- Must have an active Secret Clearance prior to start with the ability to obtain Top Secret, SAIC will help to obtain Top Secret.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .
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