Solutions Engineer (Product Expert)

Who is Recruiting from Scratch:

Recruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. We partner closely with our clients to deeply understand their needs, then connect them with top-tier candidates who are not only highly skilled but also the right fit for the company’s culture and vision. Our mission is simple: place the best people in the right roles to drive long-term success for both clients and candidates.

https://www.recruitingfromscratch.com/

Title of Role: Solutions Engineer (Product Expert) – Housing

Location: New York, NY

Company Stage of Funding: Series B

Office Type: Onsite (4–5 days/week)

Salary: $120,000 – $200,000 + equity

Company Description

Our client is a fast-growing AI technology company focused on transforming industries that impact everyday life—beginning with housing and healthcare. With over $140M in funding and a team of 275+, they are building powerful conversational AI platforms that deliver operational efficiency and human-like service at scale. Their innovative solutions are already deployed across high-impact sectors, and they continue to invest deeply in engineering, product excellence, and customer experience.

Based in New York City, this team offers a collaborative and mission-driven environment with opportunities for rapid career progression and meaningful product ownership.

What You Will Do

As a Solutions Engineer (Product Expert) – Housing, you will play a key post-sales role across the company’s four primary product lines: Automated Onboarding, Leasing, Resident, and Platform. This role bridges technical implementation with client experience, ensuring customers get maximum value from the platform.

You will:

• Act as the product expert across one or more post-sales product lines

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• Work cross-functionally with Engineering, Product, and Operations on implementations, launches, and customer success initiatives
• Manage multiple client engagements, including requirement-gathering sessions and stakeholder communication
• Use SQL and BI tools to support data analysis, implementation health, and reporting
• Respond to customer queries using tools like Postman and DataDog (no day-to-day coding required)
• Take ownership of solving client issues with high autonomy and urgency
• Contribute to internal tooling improvements and scalable onboarding playbooks
• Help shape the future of the Solutions Engineering team as the company grows

Ideal Background

• 3–7 years of experience in technical post-sales roles (e.g., solutions engineering, technical project management, product operations) in a SaaS or startup environment
• Proficient in SQL for data troubleshooting and analytics
• Hands-on experience with CRM platforms (Salesforce, HubSpot, etc.) and support systems like Zendesk, Jira
• Comfortable using tools such as Postman, LogRocket, DataDog, or similar platforms
• Strong interpersonal skills, able to communicate complex ideas to technical and non-technical stakeholders
• Proven ability to manage multiple projects simultaneously under defined timelines
• Experience directly interfacing with clients in implementation or support contexts
• Comfortable working onsite in New York City (4–5 days/week)

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Preferred

• Background in a STEM discipline such as Computer Science, Engineering, or Mathematics
• Experience at Series A/B startups or early-stage environments
• Familiarity with BI tools like Looker, Power BI, or Tableau
• Able to read and understand basic code (bonus)
• Minimum 2+ years tenure in prior roles (no job hoppers)

Compensation and Benefits

• Base salary: $120,000 – $200,000
• Equity: Competitive stock options package
• Benefits: Comprehensive health benefits, 401(k), and relocation assistance available
• Career progression: Clear internal paths from Associate to Senior Solutions Engineer and other strategic roles (e.g., customer success, operations)
• Office culture: In-person collaboration in a fast-paced, mission-driven NYC office

Excited to solve real-world problems with cutting-edge AI? This role is your opportunity to make an impact while working with one of the most forward-thinking product teams in the industry.