Job Description
Job Description
As an L2 Support Engineer for the Automotive and IoT Solutions (SmartMobility) you will provide delivery and level-2 support for the digital solutions on-cloud and/or on premise for customers to assure its quality and delivery on time. The Job holder will be responsible to work on the following: Integration and Support of solution, Automation and optimization of solution and processes Maintenance and improvement of solution.
Start date: ASAP
Work from office: 3x/week in Prague
Possibility of cooperation on Contract of Work or B2B
Your Responsibilities
A week in the life of an L2 Engineer:
- Provide level-2 support on resolving any reported staging/production ticket following a defined SLA.
- Install and configure the solution on on-cloud and/or on premise according to the customer requirements and the project plan, connecting with other network elements or customer backend.
- Guarantee the solution functionality and stability according to customer requirements.
- Ensure the compliance with (customer’s) deployment rules and best practices are applied.
- Execute the acceptance test plan with the customers.
- Assist the development and validation team during the project;
- Reviews and challenge the customer requirement specifications (CRS) & alert on unclear scope, possible issues & risks foreseen.
- Write and review technical documentations.
- Manage technical risks and share them with project manager on regular basis.
- Perform regular report to project managers (tasks progress, risks, etc).
- Contribute to knowledge sharing,with the project team, and on a worldwide level;
- To succeed in this job, you must have strong knowledge of system integration, Linux, network, log analysis and troubleshooting, and proven experience with scripts programming and MySQL database.
- In addition, you should have intermediate knowledge of report & monitoring configuration and automation tools including Datadog, ELK and Jenkins.
- You must be fluent in English.
- We would like someone to join our team who is creative, autonomous, detail oriented, a strong verbal and written communicator, a problem solver, analytical, able to work under pressure, and a demonstrated ability to continuously improve, learn and grow.
- You must have a Degree in Computer Science, Software, Electrical Engineering, Telecommunications, Information Technology or a related field.
- We are looking for someone with at least 3 years of system integration experience, including large projects.
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
- Referral Program – enjoy cooperation with your colleagues and get the bonus!
- 5/10 years NATEK club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Education – benefit from our know-how, learning courses and certificates and IT events – be part of a community of leaders of the industry and take part as a speaker or a visitor
- Relocation Bonus – reimbursement for moving expenses for out-of-town candidates
- Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.
- Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc.
- We take care about your future – Life insurance & Pension plan
- Multisport Club Card
- Technical and Personal training – we are investing in your skills growth
- Language courses
- 1 paid day off for volunteering – we are supportive in all charity ideas
- Meal contribution/ food vouchers
- Vacation plan – up to 5 additional days based on cooperation length