IT Support Engineer

Glcomms are partnerning with an advertising client that are seeking a skilled and proactive IT Engineer to support their growing infrastructure needs. This role requires a strong technical foundation, excellent problem-solving abilities, and the ability to work both independently and collaboratively across teams.

W2 WORKER NEEDED

Location: Fully remote

Duration: 6 months contract - highly likely to extend

Start Date: ASAP

Key Areas of Expertise

• Proficient in macOS and Windows operating systems
• 3–5 years of experience in desktop support or IT service desk roles
• Hands-on experience with Amazon Workspaces and AWS cloud infrastructure
• Strong analytical and troubleshooting skills
• Knowledge of cybersecurity best practices
• Consistent and detailed documentation of incidents, root causes, and resolutions
• Effective communicator with both technical and non-technical stakeholders
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Familiarity with endpoint management/MDM tools such as Kandji, Meraki, and Jamf
• Excellent organizational and time management skills; able to manage multiple priorities

Key Responsibilities

• Provide technical support across Apple and Windows environments as part of the infrastructure team
• Provision and configure user devices, including software installation and access to shared resources
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and upgrade operating systems and applications
• Deploy patches, updates, and security configurations in collaboration with the IT team
• Maintain accurate asset inventory and ensure device compliance and security
• Support remote users via RDP, VPN, or remote access tools
• Document incidents and resolutions in the ticketing system (e.g., Jira) with appropriate categorization
• Administer Active Directory, Group Policy, DNS/DHCP, and assist with SSO application assignments
• Manage user lifecycle processes (onboarding, offboarding, role changes) and enforce security policies
• Coordinate with vendors and escalate issues as needed
• Flexibility to work outside standard business hours when required

Preferred Qualifications

• Relevant certifications such as CompTIA A+/Network+/Security+, MCSA, Microsoft 365, or Azure Fundamentals
• Scripting experience with PowerShell, Bash, or Python
• Understanding of networking fundamentals (VPN, VLANs, DNS/DHCP), certificate management, and Wi-Fi troubleshooting