Job Description
📌 Job Opening: Tier 3 IT Support Technician (Remote - Mexico)
💼 Employment Type: Full-time / Remote
💰 Monthly Salary: $24,000 to $34,000 MXN
🌎 Location: Remote from Mexico
🗓 Immediate availability required
Are you a technical support expert with strong experience in complex networking and Microsoft environments? Remoto Workforce is hiring a Tier 3 IT Support Technician to join a dynamic nearshore support team assisting U.S.-based clients. If you’re highly technical, client-oriented, and thrive in fast-paced environments—this could be your next big move.
🎯 Key Responsibilities:
- Handle and resolve Level 2 and Level 3 support tickets for U.S.-based clients.
- Troubleshoot Microsoft environments: Windows 10/11, Azure, Office 365, Active Directory, Windows Server.
- Provide network support, including Cisco Meraki configuration and troubleshooting.
- Maintain clear documentation of technical solutions and procedures.
- Collaborate with U.S.-based teams to ensure service excellence.
- Work with internal ticketing systems (RMM, PSA tools).
✅ Requirements:
- 4+ years experience in IT support (Tier 2 and above).
- Proficient with Windows 10/11, Azure, Office 365, Active Directory, Windows Server.
- Hands-on experience with Cisco Meraki and solid networking skills.
- Intermediate to advanced English (written and spoken).
- Ability to handle multiple clients or environments simultaneously.
- Self-driven and able to thrive in a fast-paced, remote work environment.
🏅 Nice to Have:
- Certifications: CompTIA A+, Network+, CCNA, Security+.
- Experience in MSP (Managed Service Provider) settings.
- Familiarity with Kaseya or similar RMM tools.
🕒 Work Schedule:
- Monday to Friday, 8:00 AM to 5:00 PM EST.
- Every 5–6 weeks: rotating shift from 5:30 AM to 3:30 PM EST.
- Occasional flexibility for after-hours support may be required.
🚀 What We Offer:
- Long-term, stable opportunity with a growing technical team.
- 100% remote position.
- Multicultural and collaborative work environment.
- Real potential for career development.
📩 Apply now and be part of Remoto Workforce—where talent meets global opportunity.