System Engineer (IT Support)

System Engineer (IT Support)

Ref: KM46464

A Japanese IT Company is currently recruiting a System Engineer (IT Support). This role is remote based, with visits to client sites in Frankfurt as needed.

In this role, you will provide high-quality engineering services through telephone, email, online tickets, and in-person support for both on-site and remote day-to-day tasks. You will also handle system integration work in collaboration with colleagues and/or third-party engineers. The ideal candidate will possess strong IT skills, excellent communication abilities, and the capacity to collaborate effectively across teams.

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ELIGIBLE APPLICANTS:

(O) Eligible visa: Permanent residence, Spouse, Partner

(X) NOT eligible: Working holiday visa, Job seeker visa, Student visa, Requiring visa sponsorship

WORK STYLE: Remote (with regular client site visits in Frankfurt)

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TYPE: Permanent, full-time

WORKING HOURS: 40 hours/week (Occasional overtime or on-call support may be required)

SALARY: €40-50k

LOCATION: Frankfurt (Remote-based)

System Engineer Main Responsibilities:

• Provide 1st and 2nd level technical support for clients both on-site and off-site

• Perform accurate and timely diagnosis and rectification of system faults, ensuring prompt case resolution and maximum customer satisfaction

• Handle system integration, office relocation services, system installations, configurations, migrations, and removals for clients and internal systems

• Manage small system integration and office relocation projects, ensuring timely, budget-compliant, and high-quality project deliverables

• Collaborate with partners and provide outstanding customer service

System Engineer Ideal Candidate:

• 3+ years of technical support experience in the IT industry

• Administration experience with Windows services (AD, GPO, Printer, Shared Folders)

• Strong knowledge of operating systems, including Windows 10, iOS, and Android

• Basic knowledge of networking (LAN, WAN, Wi-Fi)

• Familiarity with Windows Server 2016/2019/2022

• Excellent communication skills with clients, end-users, vendors, and third parties

• Proficient in English, both spoken and written

** All applicants for the IT System Engineer must have the right to work in the country without any restrictions as the Company is not able to offer visa support.

*When contacting us, please include the job reference number (Ref: KM46464) at the top of your message.

If your application is successful, you will be contacted within two business days.

We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.