Fitbit Products Support Specialist with Italian and English
Visa Sponsorship
Relocation
Job Description
Gdziepracujemy.pl on behalf of:
TELUS Digital Bulgaria
As a Fitbit Customer Support Specialist with Italian, you will be part of a great team and will:
What we expect from you:
About us: TELUS Digital Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 62 000 members worldwide and with over 4 000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.
TELUS Digital Bulgaria
- Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.
As a Fitbit Customer Support Specialist with Italian, you will be part of a great team and will:
- Help our users with any issues they might have via tickets or calls
- Provide solutions to everyday device use questions on a case by case customer-oriented approach
- Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background
What we expect from you:
- Very good knowledge in Italian language (B2 or similar) for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team’s success
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Flexible working hours options
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
About us: TELUS Digital Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 62 000 members worldwide and with over 4 000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.