IT Support Engineer

Job Title: IT Support Engineer

Location: Fully Remote (Must be willing during EST business hours)

Working Hours: 2pm - 11pm SAST

🚀 About Us

We’re a fast-growing technology services company based in the USA, delivering top-tier IT solutions to a diverse portfolio of clients. Our mission is to make technology seamless, secure, and scalable for businesses of all sizes. We believe in working smart, solving real problems, and having a bit of fun along the way.

If you're a tech-savvy problem-solver with MSP experience, looking for a remote-first team that values expertise and initiative — we’d love to meet you.

🎯 Role Overview

As a Remote IT Support Engineer, you’ll be the first line of defense (and offense) for our clients’ technical needs. You’ll work across multiple environments, troubleshoot diverse systems, and deliver exceptional support with a smile — all while juggling tickets like a pro.

Your prior experience at an MSP means you’re already used to high-paced, multi-client support environments. You know how to prioritize, stay organized, and deliver results with minimal hand-holding.

🛠️ What You’ll Do

• Provide remote Level 1–2 technical support for desktops, servers, networks, and cloud services
• Troubleshoot Windows, macOS, Office 365, and various business applications
• Manage and maintain client environments via RMM/PSA tools
• Handle ticketing, documentation, and escalation processes efficiently
• Set up and configure new workstations, user accounts, and permissions
• Maintain backups, patch management, antivirus, and system health across client systems
• Collaborate with senior engineers for complex issues and project deployments
• Build relationships with clients through proactive support and clear communication

✅ What You Bring

• 2+ years of IT support experience (Level 1 or 2) with a Managed Service Provider
• Strong troubleshooting skills across a variety of platforms and systems
• Experience with tools like ConnectWise, Autotask, Datto, Kaseya, or similar
• Solid knowledge of networking, Windows Server, Active Directory, and cloud services (especially Microsoft 365 & Azure)
• Excellent verbal and written communication skills
• Ability to multitask, self-manage, and stay cool under pressure
• Certifications like CompTIA A+, Network+, Microsoft, or similar — a big plus

💻 What We Offer

• 100% remote work – live and work from wherever you’re most productive
• A collaborative, supportive team that values growth and autonomy
• Access to cutting-edge tools and training