Job Description
🖥️ Job Title: IT Support Specialist (Remote)
🏢 Company: Forte Connect (Hiring on behalf of a Canadian client)
🌎 Location: Remote – Open to international candidates
📅 Type: Full-Time Contract (1 Year)
🕒 Schedule: Must be available during core North American business hours
Forte Connect is hiring a Remote IT Support Specialist for a growing Canadian company. This role is perfect for someone who is tech-savvy, service-oriented, and thrives on solving problems. You’ll play a key role in providing day-to-day technical support to staff and ensuring smooth operation of IT systems in a remote environment.
Responsibilities:
• Provide first-line technical support to remote employees via chat, email, or video
• Troubleshoot and resolve hardware, software, and network-related issues
• Set up new user accounts, workstations, and access permissions
• Support the use of productivity tools (e.g., Google Workspace, Microsoft 365, Zoom, Slack)
• Escalate unresolved issues to senior IT or external vendors when necessary
• Document issues and resolutions for internal knowledge base
• Assist with system updates, backups, and basic security measures
Requirements:
• 2+ years of experience in an IT support or helpdesk role
• Strong knowledge of Windows, macOS, and basic networking principles
• Experience with common support tools and remote access platforms
• Excellent communication and customer service skills
• Ability to troubleshoot technical issues independently
• Strong organizational skills and attention to detail
• Fluent in English, both written and verbal
Nice-to-Have:
• Experience supporting remote teams
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or Jira Service Desk)
• Basic understanding of cybersecurity best practices
• Experience with SaaS tools and cloud platforms
What We Offer:
• Competitive contract-based compensation ($CAD)
• Fully remote work environment
• A collaborative and friendly team atmosphere
• Opportunity to work with a Canadian company and gain North American IT experience