Cloud IT Support | Azure

Capitole is one of the best IT consulting companies and the place you want to be. Why?

🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company

👨‍💻 Interesting projects. Cutting-edge technologies. Agile methologies

😁 Happiness and low turnover rate

🎓 €1200 per year training budget

⌚ Flexible working hours

🌏 More than 950 skilled professionals, from more than 27 nationalities

🎯 Tailored career path

📆 Monthly follow-ups. 360º continuous evaluation

🩺 Private health insurance

💰 Flexible retribution program

🏋️‍♂️ Wellhub: access to fitness, wellness, and mental health support

📄 Processing of the work permit for you to come to Spain with your family

📢 Technological communities

🥳 Lots of amazing events

We are looking for a IT Support Azure Specialist to join the team of an important multinational client in the automotive sector. You will enjoy 100% remote work with flexible hours to help you reconcile your professional/family life.

Desired requirements

• 3+ years of experience in Service Desk or Service Operations.
• Expertise in Incident and Service Request Management.
• Experience with ticketing systems (e.g., Jira, Freshdesk, Remedy, get.IT).
• Experience working with third-party software vendors.
• Familiarity with Azure cloud environments and infrastructure.
• Experience with monitoring and logging tools (e.g., Azure Monitor, Log Analytics, Application Insights).

Valuable Technical Knowledge

• Microsoft Azure Platform, including Azure Portal, CLI commands, and Networking (VNETs, NSGs, Proxies, Firewalls).
• Azure WebApps, Function Apps, and ADLS Gen2 Storage Accounts.
• Databases in Azure (SQL Server, SQL DWH).
• Windows and Linux VMs, with knowledge of Bash and PowerShell.
• Azure AD Identity & Access Management, including Service Principal authentication and RBAC configuration.
• Azure SaaS solutions (Databricks, ADF) and Azure DevOps.
• Infrastructure as Code (Terraform or similar).
• Containers and orchestration (Docker, Kubernetes).
• Automation and scripting to optimize tasks.

Position description

Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing

Incident Management

• Single point of contact of users for incidents.
• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)
• Complete with qualified information incidents recorded by the users.
• Evaluate incidents related to escalation and problem solution initiation.
• Analyses root cause when possible and workarounds in case of errors.
• Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
• Interface towards 2nd Level contacts within IT and supplier.
• If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
• Monitor incident, push incident solution and keep inform the user.
• Verify solution if needed with the user.

Service Request Fulfillment

• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)
• Prioritizing of service requests.
• Fulfill service request according work instructions and forward service request to responsible unit.
• Inform requester about request fulfillment.
• Closing service request.

Modality: full-remote.

Schedule: Flexible, Friday intensive.

English: B2-C1.

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The employee will adhere to information security policies:

-Will have access to confidential information related to Capitole and the project they are working on.

-Must comply with the security policies and internal policies of the company and the client.

-Must sign an NDA.