Job Description
Capitole is one of the best IT consulting companies and the place you want to be. Why?
🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company
👨💻 Interesting projects. Cutting-edge technologies. Agile methologies
😁 Happiness and low turnover rate
🎓 €1200 per year training budget
⌚ Flexible working hours
🌏 More than 950 skilled professionals, from more than 27 nationalities
🎯 Tailored career path
📆 Monthly follow-ups. 360º continuous evaluation
🩺 Private health insurance
💰 Flexible retribution program
🏋️♂️ Wellhub: access to fitness, wellness, and mental health support
📄 Processing of the work permit for you to come to Spain with your family
📢 Technological communities
🥳 Lots of amazing events
We are looking for a IT Support Azure Specialist to join the team of an important multinational client in the automotive sector. You will enjoy 100% remote work with flexible hours to help you reconcile your professional/family life.
Desired requirements
- 3+ years of experience in Service Desk or Service Operations.
- Expertise in Incident and Service Request Management.
- Experience with ticketing systems (e.g., Jira, Freshdesk, Remedy, get.IT).
- Experience working with third-party software vendors.
- Familiarity with Azure cloud environments and infrastructure.
- Experience with monitoring and logging tools (e.g., Azure Monitor, Log Analytics, Application Insights).
Valuable Technical Knowledge
- Microsoft Azure Platform, including Azure Portal, CLI commands, and Networking (VNETs, NSGs, Proxies, Firewalls).
- Azure WebApps, Function Apps, and ADLS Gen2 Storage Accounts.
- Databases in Azure (SQL Server, SQL DWH).
- Windows and Linux VMs, with knowledge of Bash and PowerShell.
- Azure AD Identity & Access Management, including Service Principal authentication and RBAC configuration.
- Azure SaaS solutions (Databricks, ADF) and Azure DevOps.
- Infrastructure as Code (Terraform or similar).
- Containers and orchestration (Docker, Kubernetes).
- Automation and scripting to optimize tasks.
Position description
Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing
Incident Management
- Single point of contact of users for incidents.
- Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)
- Complete with qualified information incidents recorded by the users.
- Evaluate incidents related to escalation and problem solution initiation.
- Analyses root cause when possible and workarounds in case of errors.
- Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
- Interface towards 2nd Level contacts within IT and supplier.
- If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
- Monitor incident, push incident solution and keep inform the user.
- Verify solution if needed with the user.
Service Request Fulfillment
- Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)
- Prioritizing of service requests.
- Fulfill service request according work instructions and forward service request to responsible unit.
- Inform requester about request fulfillment.
- Closing service request.
Modality: full-remote.
Schedule: Flexible, Friday intensive.
English: B2-C1.
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The employee will adhere to information security policies:
-Will have access to confidential information related to Capitole and the project they are working on.
-Must comply with the security policies and internal policies of the company and the client.
-Must sign an NDA.