Job Description
Job Title: IT Support Technician (L1/L2/L3) – MSP Experience Required
Location: Fully Remote (EST Time zone)
Job Type: Full-Time
Are you a skilled IT Support Technician with experience in a Managed Service Provider (MSP) environment? We are a US-based MSP looking for a highly motivated individual to join our remote team and provide exceptional IT support to our clients. If you thrive in a fast-paced, customer-focused environment and have expertise in troubleshooting, we want to hear from you!
Key Responsibilities:
- Provide remote IT support to clients, diagnosing and resolving hardware, software, and network issues.
- Support end-users with Windows, Mac, and cloud-based applications.
- Manage and troubleshoot Active Directory, Microsoft 365, Azure, and other IT systems.
- Respond to and resolve tickets within established SLAs.
- Deploy and maintain security measures, backups, and disaster recovery solutions.
- Assist in onboarding new clients and documenting IT environments.
- Collaborate with internal teams to escalate and resolve complex issues (L2/L3 as needed).
- Proactively identify and address recurring IT issues to improve efficiency.
Requirements:
- Proven experience working in an MSP environment (Mandatory).
- Experience supporting Windows Server, Microsoft 365, Azure, Active Directory, and networking concepts.
- Familiarity with RMM and PSA tools such as ConnectWise, Datto, Kaseya, or similar.
- Knowledge of security best practices, firewalls, and backup solutions.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and ability to work in a remote team.
- Ability to work independently and manage time effectively.
- Availability to work in Eastern Standard Time (EST).
Preferred Qualifications:
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications.
- Experience with scripting (PowerShell, Bash, etc.).
- Knowledge of VoIP, virtualization, and cloud technologies.
What We Offer:
- Competitive salary based on experience.
- Fully remote work with a dynamic and collaborative team.
- Opportunities for professional development and certifications.
- Work with cutting-edge technologies in a fast-growing MSP environment.
If you're passionate about IT support and eager to make a difference in a growing MSP, apply today!