Polish Speaking Customer Service for Digital Marketing & SEO Solution Department

Mercier Consultancy is seeking a dedicated Polish Speaking Customer Service Representative to join our Digital Marketing & SEO Solution Department. In this dynamic role, you will provide exceptional support to our Polish-speaking clients, assisting them with inquiries related to our digital marketing services and SEO solutions.

Your fluency in Polish will be instrumental in ensuring effective communication with clients, helping them understand our offerings, addressing their concerns, and guiding them through our processes. As part of our team, you will play a vital role in enhancing customer satisfaction and fostering long-term relationships.

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat regarding digital marketing and SEO solutions
• Assist clients in understanding service packages, pricing, and technical support related to their campaigns
• Document customer interactions accurately in our CRM system
• Collaborate with the marketing and technical teams to resolve complex customer issues
• Gather and relay customer feedback to improve our service offerings
• Educate clients on best practices for maximizing their digital marketing efforts
• Stay informed about industry trends and updates in digital marketing and SEO
  
  
  

Requirements

• Fluency in Polish and English, with strong verbal and written communication skills
• Excellent customer service orientation and a background in digital marketing or SEO is preferred
• Able to manage multiple inquiries efficiently while maintaining attention to detail
• Problem-solving skills and a proactive attitude
• Passion for digital marketing and helping clients succeed online
• Experience with customer support software and CRM systems is advantageous
  
  
  

Benefits

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Bonus

And More...