Quality Analyst

Job title: Quality Analyst

Account: Consumer Electronics

Work Schedule: Shifting Schedule (Morning, Mid, Graveyard)

Work Arrangement: Onsite (HM Tower, W Geonzon St, Cebu City)

Salary Package : (up to 50,000)-Offers a relocation package

Start date: ASAP

Headcount: 2

QUALIFICATIONS:

Minimum of 2 years in college, preferably a bachelors degree

Minimum 2 years of experience (preferably in a BPO or similar environment)

Proficiency with technology, especially computers, software applications, and phone systems

Strong operational knowledge of PowerPoint, Excel, and Word

Minimum Of 6 Months Technical Experience

Soft Skills:

Exceptional verbal and written communication skills

High Customer Service Orientation

High level of integrity and judgment

Strong Knowledge of quality evaluation and customer service metrics

Attention to detail and desire to follow procedures Solid RCA skills, action planning and coaching skills

Strong organizational, multitasking and time-management skills

Shift Flexibility

35wpm and 80% accuracy

Qualified Candidates should send CV to deborah@gratitudeindia.com