Job Description
Capitole is one of the best IT consulting companies and the place you want to be. Why?
🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company
👨💻 Interesting projects. Cutting-edge technologies. Agile methologies
😁 Happiness and low turnover rate
🎓 €1200 per year training budget
⌚ Flexible working hours
🌏 More than 950 skilled professionals, from more than 27 nationalities
🎯 Tailored career path
📆 Monthly follow-ups. 360º continuous evaluation
🩺 Private health insurance
💰 Flexible retribution program
🏋️♂️ Wellhub: access to fitness, wellness, and mental health support
📄 Processing of the work permit for you to come to Spain with your family
📢 Technological communities
🥳 Lots of amazing events
We are looking for a IT Support Azure Specialist to join the team of an important multinational client in the automotive sector. You will enjoy 100% remote work with flexible hours to help you reconcile your professional/family life.
Desired requirements
- +3 years of experience Service Desk / Service Operation related activities.
- Expert in Help Desk.
- Expert in Incident and Service Request Management.
- Experience with ticketing systems (e.g., Jira, Freshdesk, Remedy, get.IT).
- Experience working with 3rd party software vendors.
- Experience with Azure environment and infrastructure.
- Basic experience with cloud-based visualization tools (e.g., Tableau, DataIKU).
- Basic experience with cloud-based analytics tools (e.g., HDI R, HDI Spark, Databricks).
- Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).
- Basic experience with big data compute tools (e.g., Data Science VMs, WebApps).
Position description
Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing
Incident Management
- Single point of contact of users for incidents.
- Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)
- Complete with qualified information incidents recorded by the users.
- Evaluate incidents related to escalation and problem solution initiation.
- Analyses root cause when possible and workarounds in case of errors.
- Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
- Interface towards 2nd Level contacts within IT and supplier.
- If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
- Monitor incident, push incident solution and keep inform the user.
- Verify solution if needed with the user.
Service Request Fulfillment
- Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)
- Prioritizing of service requests.
- Fulfill service request according work instructions and forward service request to responsible unit.
- Inform requester about request fulfillment.
- Closing service request.
Modality: full-remote.
Schedule: Flexible, Friday intensive.
English: B2-C1.
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The employee will adhere to information security policies:
-Will have access to confidential information related to Capitole and the project they are working on.
-Must comply with the security policies and internal policies of the company and the client.
-Must sign an NDA.